Human Resources Customer Service
Resume:
PROFESSIONAL SUMMARY
Dynamic leader with proven expertise in operations management and
team leadership honed at Bout Time Pub & Grub. Excel in regulatory compliance and staff development, driving significant improvements in customer satisfaction and operational efficiency. Recognized for outstanding achievements, including winning multiple awards, showcasing exceptional financial management and human resources skills. Offers background in business management, finance, customer service, and sales. Strong history of leading teams to exceed goals and consistently improve operations. Skillful in developing and implementing innovative strategies that drive growth and profitability. Detail-oriented experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence. SKILLS
• Team leadership • Regulatory compliance
Staff training and
development
• Human resources
management
•
• Corporate communications • Financial management
• Operations management • Organizational development
• Event planning • Customer service
• Conflict resolution • Quality assurance
• Inventory control • Public relations
CONTACT
********@************.***
South Jordan, UT 84095
EXPERIENCE
GM/co-proprietor
APR 2023 - PRESENT Bout Time Pub & Grub, Sandy, UT RICHELLE GAILEY
Head Bartender
MAY 2022 - PRESENT Bout Time Pub & Grub, Sandy, UT Contract Loan Processor NMLS 1532668
SEP 2018 - PRESENT RG Processing LLC, South Jordan, UT
• Conducted regular meetings with cross-functional teams to ensure alignment on objectives and goals.
• Managed daily operations of multiple departments within the organization.
• Analyzed trends in sales data to make informed decisions regarding inventory needs.
• Developed and implemented effective strategies to increase customer satisfaction and loyalty.
• Recruited, trained, evaluated and coached staff to maximize performance levels.
• Established strong relationships with vendors to negotiate cost savings measures.
• Ensured compliance with industry regulations through regular audits.
• Organized events and activities aimed at increasing brand awareness in target markets.
• Recruited team members for maintaining adequate staffing levels according to projected sales.
• Established employee development plan, setting clear expectations for team members.
• Prepared staff work schedules and assigned specific duties.
• Reviewed financial statements, sales reports, and other performance data to measure productivity.
• Facilitated open communication between departments to improve collaboration among teams.
• Collaborated with stakeholders to develop long-term strategic plans for growth. Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
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• Supervised team of bartenders to ensure compliance with health and safety regulations.
• Assessed bar inventory and completed requisition sheets to restock supplies.
• Strictly enforced rules related to alcohol consumption within the establishment.
• Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
• Managed payroll records accurately by tracking employee hours worked.
• Developed strong working relationships with customers and staff.
• Established a rapport with regulars through friendly conversation.
• Process files for individual loan officers from various brokers.
• Maintain organizational skills and communication with various brokers.
• Licensed in UT and TX.
• Proficient in FHA, CONV, VA and USDA loans.
• Manage(d) high-volume pipelines closing as many as 120 files per month.
• Sat on processor advisory council for UWM.
• Won MVP (most valuable processor) awards several years in a row for UWM.
• Successfully completes continuing education courses related to federal and state laws. Analyzed financial information, such as income, assets, liabilities, credit reports and appraisals to determine applicants' eligibility for loans.
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• Ensured timely submission of accurate mortgage loan files to investors.
• Processed mortgage loan applications from origination through post-closing. Responsible for reviewing and verifying loan applications to ensure accuracy and compliance with all applicable laws and regulations.
•
Senior Mortgage Loan Processor
NOV 2014 - SEP 2018 Integrity First Lending, South Jordan, UT Office Manager/Loan Processor
APR 2009 - NOV 2014 Fink & McGregor, Midvale, UT Homemaker
MAR 2000 - APR 2009 home, Herriman, UT
Insurance Agent
MAR 1996 - JAN 2000 Bowen & Leavitt Insurance, Orem, UT
• Managed the pipeline by tracking progress of each loan file throughout the process. Contacted credit bureaus, employers, and additional reporting sources to check applicants' credit and personal references.
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• Monitored daily operations within the department ensuring compliance with company policies and procedures.
• Assisted in training new employees on policies and procedures related to processing loans.
• Reviewed title commitments and ordered payoffs and satisfactions of existing mortgages. Analyzed financial information, such as income, assets, liabilities, credit reports and appraisals to determine applicants' eligibility for loans.
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• Participated in regular meetings with executive staff regarding workflow optimization initiatives.
• Maintained up-to-date knowledge of current industry trends including products, pricing, regulations.
• Ensured timely submission of accurate mortgage loan files to investors. Worked closely with underwriters and management team to resolve issues that arise during the processing stage of a loan application.
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Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
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• Created and maintained filing systems to ensure accurate record keeping.
• Utilized excellent organizational skills to prioritize tasks effectively.
• Assisted with the development of marketing and promotional materials.
• Processed mortgages from disclosures to post closing. Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
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• Used company software to analyze customer coverage needs, write quotes, and issue policies. Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.
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• Analyzed clients' current insurance policies and suggested additions or other changes.
• Set appointments with prospective clients to present suitable insurance packages.
• Customized insurance programs to suit individual customer needs.
• Managed high-volume caseload proficiently with new business sales and renewals. CERTIFICATIONS
• NMLS 1532668
REFERENCES
References available upon request
Contact this candidate