Customer Service Store Manager
Resume:
Melissa
Murray
**** ****** **** **. * JACKSONVILLE, FL. 32244
*************@*****.***
TO OBTAIN A POSITION WITH A STABLE COMPANY WHERE MY OVER 20 YEARS OF EXPERIENCE IN MANAGEMENT, STRENGTH AND SKILLS CAN BE UTILIZED FOR THE BENEFIT OF THE COMPANY, RESULTING IN THE ADVANCEMENT OF MY CAREER.
Skills
COMMUNICATION
COMPUTER
CUSTOMER SERVICE
TIME MANAGEMENT
PROBLEM SOLVING
LEADERSHIP/MANAGEMENT
Experience
11/22-present
MANAGER/ WHATABURGER JACKSONVILLE, FL
OVER SEE DAILY OPERATIONS OF THE BUSINESS AS IN AUDITS OF PRODUCT, CLEANING, PRODUCT ORDERING, SCHEDULING OF EMPLOYEES, OVERSEEING 35-50 EMPLOYEES, TRAIN AND COACH EMPLOYEES, COACH EMPLOYEES ON INCREASEING SALES DAILY, HANDLE GUEST COMPLAINTS PROMTLY
5/2019 – 7/2022
STORE MANAGER/ CCFI OLIVE BRANCH, MS
OPEN AND CLOSE STORE, PROCESS LOANS (TITLE, PAYDAY, INSTALLMENT), CHECK CASHING, DEPOSIT CHECKS AND BANK DEPOSITS, EMPLOYEE SCHEDULING, HIRE, TRAIN AND DEVELOP NEW EMPLOYEES, DAILY VAULT AND DRAWER AUDITS, CUSTOMER SERVICE, PROCESS TAXES DURING SEASON.
4/2019 – 7/2022
OWNER / SOUTHERN GIRLS CAKERY & CATERING MOSCOW, TN
FOOD CATERING AND CAKE BUSINESS- CATERING WEDDINGS, BIRTHDAYS, GROUP MEETINGS, AND SPECIAL OCCASIONS, PERSONALIZED CAKES ALSO
6/2016 – 4/2019
ASSISTANT RESTAURANT MANAGER/ RANGE USA MEMPHIS, TN
EMPLOYEE SCHEDULING, ASSIST IN WEEKLY MENU, PRODUCT ORDERING, CUSTOMER SERVICE, TRAINING NEW EMPLOYEES.
1/2017 – 5/2019
TAX PREPARER/ OLIVE BRANCH, MS
PREPARE 30-50 PERSONAL TAXES PER SEASON, USING BEEHIVE, TURBO TAX, FREE TAX USA
9/2014-3/2016
PRIVATE CAREGIVER/ SOUTHAVEN, MS
ASSIST IN BATHING, DRESSING, AND EATING, ADMINISTER MEDICATION, ACCOMPANY TO DOCTOR APPOINTMENTS, ERRAND RUNNING INCLUDING BANKING NEEDS.
11/2013 - 6/2016
SERVER TRAINER / O’ CHARLEY’S, OLIVE BRANCH, MS
CUSTOMER SERVICE, PREPARE CUSTOMER ORDERS, TRAIN ALL NEW SERVERS ON PRODUCT AND SERVICES
12/2002 -6/2013
STORE MANAGER- DISTRICT MANAGER / SUBWAY, MS AR, TN
OVERSEEN STORES IN 3 STATES, MAKE SURE ALL STORES ARE PROFITABLE AND STAY WITHIN THEIR GOALS AND PERCENT SET FOR GROWTH, HANDLE ALL GUEST COMPLAINTS AND CONCERNS ACCORDING TO COMPANY GUIDELINES AND RECOMMENDATIONS, ORDER ALL ITEM NEEDED TO MAINTAIN EQUIPMENT & PRODUCTS TO RUN THE STORE EFFICIENTLY AND TO STANDARDS, DO WEEKLY INSPECTIONS ON EACH STORE TO MAKE SURE STORE STAYS IN COMPLIANCE WITH SUBWAY STANDARDS, MONTHLY MANGERS MEETINGS TO GO OVER LAST MONTH’S NUMBER AND SET NEW GOALS FOR THE COMING MONTH
4/1998 – 11/2001
ACCOUNTS PAYABLE SUPERVISOR / VOLT INFORMATION SCIENCE ORANGE, CA.
RESPONSIBLE FOR 6 EXPENSE CLERKS, 3 A/P CLERKS, AND 1 PURCHASE ORDER CLERK, PERFORMED ANNUAL REVIEWS & PERFORMANCE EVALUATIONS ON EMPLOYEES REPORTING TO ME, APPROVED ALL NEW VENDORS AND WEEKLY CHECKS TO VENDORS, RECONCILED EMPLOYEE WEEKLY EXPENSE REPORTS, COMPANY PAID AMEX BILL AND EMPLOYEE & COMPANY ACCOUNTS RECEIVABLES, ISSUED HERTZ RENTAL VOUCHERS FOR EMPLOYEES AND RECONCILED MONTHLY BILL FOR PAYMENT, PARTICIPATED IN THE SUCCESSFUL CUSTOMIZATION AND IMPLEMENTATION OF A NEW PEOPLESOFT SOFTWARE INTO ACCOUNTS PAYABLE, EXTREMELY HIGH VOLUME OF CUSTOMER SERVICE WITH OUR OVER 300 BRANCHES AND VENDORS
REFERENCES
AVAILABLE UPON REQUEST
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