Project Manager Customer Service
Resume:
Summary: Focused professional with **+ years combined experience in Quality in both wood and steel fabrication for
construction. Team Leader in the Quality Department, Traffic Coordinator, Project Assistant, Customer Service
Field Representative, and Project Manager. I have strong communication skills and have the ability to multi-task
while working within deadlines. Earned my BS in Business while working full-time.
Skills: *Leadership Training *Record Keeping
*Goal Oriented *Time Management
* Ten key & Typing: 55+ wpm *Customer Service
*Office etiquette *Software: Oracle, MS Word, Excel, Outlook,
*Cause Mapping / Problem-Solving
*Teamwork
*Detailed Oriented and Organized
Work Experience:
Job Title: Project Manager/Customer Svc Rep/Project Assistant/Traffic Coordinator/ Quality Inspector/
Employer: BlueScope Buildings N.A.
Date: 12/2010 to 2/13/2024
Duties: Project Manager: Identify project goals, scope of work and coordinate milestones for deliverables.
Manage and create the planning and detailed documentation of the project tasks, scheduling. Manage
the workload of the project throughout the life of the project. Communicate the progress of the
project with the customer, the point of contact for the vendors and contractors, manage the budget of
the overall project, plan and develop the schedule of the project, meet deadlines, create and manage
contracts with suppliers and vendors ensuring timely deliveries, Track project performance to ensure
both short-term and long-term goals are met, support and engage in work environment between all
internal company functions and build trust with peers and customers developing strong relationships.
Customer Svc Rep: Assist customer with any field issues they face during the erection process of the
building. Respond promptly to customer inquiries, Communicate with customers through various
channels, Acknowledge and resolve customers complaints, Review drawings to confirm with the
builder the area of the building they are having issues, process orders and requests, keep records of
customer interactions, transactions, comments and complaints, ensure customer satisfaction and
provide professional customer support, Investigate the root cause of the field or claim and negotiate
cost of repairs.
Project Assistant: Input new orders submitted by the sales team. Work with Project Managers and
customers when ordering parts for field repairs. Schedule warranty inspections upon completion
of erection of buildings. File all documentation associated to the project in the job folder. Assist in
claim investigation and resolutions. Assist project manager by taking responsibility of the fine details
of a large project by ensuring purchase part are delivered for the building project, ensure changes in
project plan is communicated to team members, fill in for project manager by managing daily
operations in their absence.
Traffic Coordinator: Create and manage the shipping schedule for timely delivery of materials,
identify potential issues that may disrupt work schedules, prepare accurate progress reports for
upper management, coordinate activities such as have loader performs audit on outgoing loads.
Provided freight quotes to customers, coordinate functional logistics, freight movements based
on land, keep records of shipment information, perform 10 day confirmation calls prior to delivery of the order to ensure it is shipped on time to the correct destination, created Bill of
Ladings, took photos of load prior to shipment and created shipping labels for each load, filed in
the job folder. Audited each load to ensure the load was safe to leave the plant.
Quality Inspector: Comprehend the quality expectation for the product and supplies, Responsible for
inspecting and assessing the quality of the welds and confirm all attachments have been welded in the
correct location. Maintain inspection records for all manufactured parts. Conduct process audits on
weld, paint line, roll forming and, trucks being prepared to ship to the builder, approve or reject raw
materials with respect to quality standards and record supplier performance, Schedule annual AWS
and CWB welder testing for certification, maintain records of testing information and various metrics
such as number of defective products per day, inspect procedures of the entire production cycle to
ensure they are efficient and comply with safety and quality standards, prepare and submit reports to
quality manager, responsible for training all new hires on the Quality requirements, participated in all
annual audits for the company’s accreditations, assisted in resolving issues that were pointed out
during the audit process.
Job Title: Quality Inspector
Employer: Simpson Strong Tie
Date: 1998 - 2010
Duties: Comprehend the quality expectation for the product and supplies, responsible for inspection of the
raw material received for fabrication of shear walls, maintain inspection records for all
manufactured parts, approve or reject raw materials with respect to quality standards and record
supplier performance, inspect procedures of the entire production cycle to ensure they are efficient
and comply with safety and quality standards, performed final inspection of the walls prior to
shipment to ensure all quality criteria are met on the shear walls. Calibrated and tracked measuring
devices used in production. Held training for all new hires, participated in the ISO 9000 audit and
worked with resolving issues found during the audit.
Education:
* 2022 University of Phoenix
Bachelor of Science in Business
* 1994 Corcoran High School Graduate Diploma
Additional Comments:
I am dependable, hardworking, honest and I work well with others. I take pride in my work and always do my best. I believe in following company’s policies and procedures.
References: Derek Jackson Andrea Jackson Corey Qualls
California Highway Patrol Sergeant Nurse Practitioner Project Manager
PH# 559-***-**** PH# 559-***-**** PH# 559-***-****
Aarika Burks Cesar Rivera
Project Manager Project Manager
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