Customer Service Representative

MD

MARGIE DRAKE

**********@*****.*** 334-***-**** Daleville, AL 36322

Flexible customer service offering 19-year history of excellent customer service and precise prescription formulation. Versed in relevant regulations with dedication to ethical practices. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Point of Sale Systems Proficiency

Supply Restocking

Insurance Verification

Labeling Prescriptions

Drug Inventory Control

Ordering and Stocking Medications

Verifying Orders

Troubleshooting Malfunctioning Equipment

Resolving Customer Issues

Order Verification

Processing Payments

Insurance Billing

Problem-Solving Skills

Medication Dispensing

HIPAA

Microsoft office

Teams

Outlook

Cencora Enterprise, AL

Customer Service Representative

10/2023 - 03/2024

Assisted customers with making payments or establishing payment plans to bring accounts current.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

C4 Technical Services Atlanta, GA

Pharmacy Technician Remote

07/2022 - 07/2023

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Transmitted claims to insurance companies for payment and reconciled EOBs.

Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Bank of America Atlanta, GA

Customer Service Representative

05/2021 - 06/2023

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Consulted with customers to resolve service and billing issues. Escalated customer concerns, issues and requirements to supervisors for Summary

Skills

Experience

immediate rectification.

Georgia Department of driver services

Sandy Springs, GA

Driver Examiner

08/2010 - 12/2015

Gave licenses, ids to new and current Georgia residents. Gave the oral and written test to new drivers.

Gave the road test to new drivers.

Collect fees for all licenses, ids.

CVS Pharmacy Pace, FL

Pharmacy Technician

04/1987 - 01/2010

Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Verified prescriptions and drug labels, documents and packages. Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.

Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system. Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.

Transmitted claims to insurance companies for payment and reconciled EOBs.

Answered telephones to respond to questions or requests. Entered prescription information into computer databases. Operated cash registers to accept payments from customers. Cleaned and maintained equipment or work areas according to prescribed methods.

Prepared and processed medical insurance claim forms and records. Received and stored incoming supplies and informed supervisors of stock needs and shortages.

Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.

East Bay High School Gibsonton, FL

High School Diploma

05/1992

Education and Training

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