Administrative Assistant Customer Service

SUMMARY

I worked as a sales representative for Metro by T-Mobile 1 year and 6 months after improving my skills on the sales floor. I became a manager for the company Metro by T-Mobile for 2 different locations providing reliable and efficient administrative support to my teams for both locations. Adept at managing and coordinating operations for the location as well as utilizing strong organizational and communication skills. Build effective working relationships that can be dependable for the company with knowledge of customer service, data entry, and records management. I worked as a sales associate manager for 1 year and 8 months. Then I became an administrative assistant recently and the job consisted of being highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Also keeping track of employees' records of providing problem-solving skills and facilitating day-to-day operations.

EXPERIENCE

Administrative Assistant

METRO BY T-MOBILE, NEW CANEY, TX

20195 FM-1485 New Caney, TX,77357

October 2023 - Present

• Maintained files and filing keeping sensitive information confidential.

- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.

- Managed office supplies inventory and placed orders when necessary.

• Assisted in preparing presentations using Microsoft Office Suite applications such as Word, Excel, and PowerPoint.

• Monitored daily operations to ensure efficient workflow processes were being followed.

- Established professional and collaborative working relationships with company associates and external parties.

• Answered telephones to give information to callers, take messages, or transfer calls.

Operated electronic mail systems and coordinated the flow of information, internally, and with other

organizations.

Sales Associate Manager

METRO BY T-MOBILE, Porter, TX

23741 US-59 STE 120 Porter, TX,77365

February 2022 - October 2023

Resolved customer complaints on time, focusing on customer satisfaction.

• Trained new employees on company policies and procedures related to sales.

• Monitored inventory levels to ensure sufficient stock was available for sale.

Maintained an up-to-date knowledge of industry trends, competitive products, and pricing strategies.

• Applied different approaches to changing work demands and to meet sales challenges.

Participated in customer meetings and worked closely with Leat to resolve customer satisfaction issues.

Sales Associate

METRO BY T-MOBILE

23741 US-59 STE 120 Porter, TX,77365

September 2020 - February 2022

- Engaged with guests to understand and anticipate customer service needs.

- Kept the work area clean, organized, and free of clutter at all times.

• Demonstrated exceptional customer service skills, resolving customer complaints patiently and courteously

• Built relationships with potential customers by providing help to advice on product selection.

* Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security

EDUCATION

NEW CANEY HIGH SCHOOL, NEW CANEY, TX

High School Diploma-August 2016- June 2020

During my high school career, I would obtain certain extracurriculars like ROTC and tennis that helped me build discipline, teamwork, and leadership skills.

NAME:Yesenia Hernandez

ADDRESS-19128 Rye Ct

New Caney, TX 77357

PHONE-936-***-****

*****-*********@*****.***

SKILLS

• Information Security

• Business Correspondence

• Schedule Management

• Strong verbal communication

•Account Management

• Payroll Oversight

• Critical Thinking

• Team Collaboration

•Sales Representative

•Customer Service

• Multi-Tasker

•Bilingual-English/Spanish

• Time Management

Contact this candidate