Human Resources Employee Relations
Resume:
Cynthia Isom
Human Resources
St. Louis, MO *****
************@*****.***
Proactive HR professional with a strong customer focus, excellent interpersonal skills, and proven ability to exercise good judgement in handling sensitive matters. Independently works with minimal supervision, strong teamwork skills, with the ability to effectively communicate verbally and in writing. Demonstrated agility - flexible and comfortable with changes in work assignments as the scope of the role evolves.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Human Resources Generalist
Embassy Suites by Hilton St. Charles, MO Atrium Hospitality - Saint Charles, MO July 2018 to Present
● Administer HR policies, programs and services including recruitment, selection, retention, onboarding, new employee orientation, employee relations, legal compliance and professional development
● Advise Senior Management on the full range of human resources functions.
● Serve as point of contact for employees for information and forms Human Resources Coordinator
Marriott International, Inc. - Town & Country, MO, US March 2017 to December 2017
● Administer HR policies, programs and services including recruitment, selection, retention, onboarding, new employee orientation, employee relations, legal compliance and professional development
● Advise Senior Management on the full range of human resources functions.
● Serve as point of contact for employees for information and forms Chase Collections Agent
Client Services Inc - St. Louis, MO
May 2016 to February 2017
● Establish rapport with customers, perform data entry on customer account, discuss sensitive financial situations, explain collection process and educate customers on available payment options Interviewer II
Quest Diagnostics Exam One - Maryland Heights, MO
June 2013 to May 2016
● Conducted insurance interviews collecting and recording medical, family and demographic information to support the underwriting process and coordinated the scheduling of paramedical examinations. Promoted to Interviewer II.
Human Resources Manager/Office Manager
Treasurer's Office, Treasury and Parking Meter Division - St. Louis, MO August 1988 to February 2013
● Strong presentation skills
● Administer HR policies, programs and services including recruitment, selection, retention, onboarding, new employee orientation, employee relations, legal compliance and professional development
● Advise Senior Management on the full range of human resources functions.
● Plan, develop and administer a comprehensive Human Resources Program.
● Plan, develop, and administer an effective recruitment and retention program, which includes Merit Staffing and Delegated Examining.
●Provide guidance on position management and classification of positions.
● Provide advice and assistance on performance management.
●Administer a benefits program.
● Administer guidance on pay and leave.
● Serve as point of contact for employees, information and forms Education
Bachelor's in Business related courses
Stephens College Columbia - Columbia, MO
August 1981 to May 1985
Continuing Education Program in Human Resource management Education and Outreach Program University of Missouri, St. Louis - St. Louis, MO Skills
• HUMAN RESOURCES (10+ years)
• APPLICANT TRACKING SYSTEM (2 years)
• AUDIT (10+ years)
• AUTOMATED PAYROLL (2 years)
• BENEFITS (10+ years)
• Human Resource (10+ years)
• Hr Generalist (10+ years)
• Employee Relation (10+ years)
• Ultipro (1 year)
• Fmla (10+ years)
• Excel (10+ years)
• Leadership Experience (10+ years)
• Microsoft Word (10+ years)
• Microsoft Office (10+ years)
• Hr Assistant (2 years)
• Microsoft Outlook (8 years)
• Human Resource Administrative Assistant (10+ years)
• ADP (2 years)
• Training (10+ years)
• Benefits Administration
• Human Resources Management
• Workers' Compensation
• Succession Planning
• Workday
• Recruiting
• Conflict Management
• Office Management
• Records Management
• Employee Orientation
• Performance Management
• Change Management
• PeopleSoft
• Kronos
• Interviewing
• Management
• Merchandising
• HR Sourcing
• Microsoft Excel
• Payroll
• Time Management
• Administrative Experience
• Management Experience
• Customer Service
• Microsoft Powerpoint
• Hospitality Experience
• Data Collection
• English
• Leadership
• ATS
• Talent acquisition
• Event Planning
• Analysis Skills (9 years)
• Talent Management (10+ years)
• Workday (2 years)
• Human Resource Consultant (Less than 1 year)
• HRIS
• Google Suite
• Supervising experience
• Hotel experience
• Developmental disabilities experience
• Employee evaluation
• Fundraising
• iCIMS
• Project management
• Computer Networking
• Employee relations
• Research
• Communication skills
• Computer skills
Awards
Employee of the Month
September 2019
Exemplary human resource skills over and above what is required. Additional Information
Applicant tracking system
FMLA
Job description development
MS Word and MS Excel
New employee orientation
Payroll processing
Records management
Sexual harassment training
Staffing and recruiting professional
Training and coaching
Benefits administration
Employee handbook development
Employee relations
Employment law knowledge
E-verify
Human Resources audit
I-9 Processing
Unemployment claims
Worker's Compensation
Administrative Assistant
General Office Skills
Succession Planning
Microsoft Powerpoint
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