Project Manager
Resume:
Nicholas W. Grisch
Des Moines IA, *****
********.******@*****.***
Education
Drake University: Des Moines, IA ; Bachelor of Science in Business Administration, 2019
Major: Marketing. Concentrations: Sales Management, Marketing Management.
Marmion Academy: Aurora, IL ; High School Graduation Diploma, 2015
Professional Experience
InhabitIQ & Methodical
Project Manager January 2024 – April 2024
Managed customer life cycle for software expansion and adoption
Utilized project management software – GuideCX to maintain due dates and task automation.
Partnered with Salesforce for case management.
Partnered with Jira for internal ticketing.
Orchestrated the entire customer life cycle from onboarding to expansion, ensuring seamless software adoption and satisfaction.
Leveraged GuideCX project management software to meticulously track project timelines, tasks, and dependencies, streamlining project workflows and enhancing efficiency.
Employed agile methodologies within the project management framework to adapt to changing customer needs and evolving project requirements, fostering flexibility and responsiveness throughout the software expansion and adoption process.
Collaborated closely with Salesforce for effective case management, ensuring prompt resolution of customer issues and concerns, and maintaining high levels of customer satisfaction.
Utilized Jira for internal ticketing, facilitating clear communication and coordination among team members, and enabling swift resolution of internal tasks and issues.
Midwest Computer Products
Regional Sales Manager/Project Manager, October 2023 – January 2024
Maintained and grew Iowa territory.
Utilized internal CRM to gather, clean, and peruse leads.
Was responsible for lead generation.
Traveled to meet with customers in person to create sales opportunities.
Effectively managed and expanded the Iowa territory by implementing strategic sales initiatives and fostering strong relationships with existing and potential clients.
Leveraged the internal CRM system to meticulously gather, clean, and analyze leads, ensuring a steady flow of qualified prospects for sales efforts.
Took charge of lead generation activities, proactively identifying and pursuing new business opportunities to drive revenue growth and market penetration in the assigned region.
Demonstrated a commitment to personalized customer engagement by traveling to meet with clients in person, establishing rapport, understanding their needs, and creating tailored sales opportunities to meet their requirements and exceed expectations.
Omeda
Client Success Manager/Project Manager, November 2021 – September 2023
Worked with Enterprise Accounts ranging from $144,000 – 516,000 YoY (with zero churn)
Consulted Clients on additional revenue opportunities (increased client cashflow by $10,000+ monthly)
Created and maintained automated marketing processes.
oEmail campaigns, personalization, metering, gating, data loading.
Was a Key Note speaker for OX5 conference (300+ attendees), and Multiple Webinars (100+ attendees)
Led cross-functional project teams to deliver on client requirements, fostering collaboration and communication to achieve project milestones and objectives.
Employed project management methodologies to drive efficiency and effectiveness, utilizing tools and processes to streamline workflows and mitigate risks.
Created API integrations, consent management, fire.js, Google Ad & Tag Manager, Facebook Ad Manager, Survey Monkey, BlueConic, Marketo,
Built Queries to identify segments that would improve client’s audience circulation.
Gain Compliance (Start up with series 3 funding)
Client Success Manager/Project Manager January 2021 to November 2021
Managed a book of business that represented 30% of company revenue
Worked over the support team with weekly meetings to discuss KPI's
Perfection Learning LLC
Customer Success Specialist/Project Manager July 2020 - December 2020
Worked as a flagship employee for this department
Worked over the support team with constant meetings to go over integrations
Worked with CSS and HTML5 to design Knowledge Base (KB)
Digital Sales Specialist: February 2020 - December 2020
Worked in tandem with Regional Sales Managers to sell SaaS
Presented SaaS for largest sale in company history
Sales Support Intern: November 2019 - February 2020
Worked in tandem with Regional Sales Managers to maintain 30 state territory
Worked with CRM to maintain client records (CRM proficiencies - Zoho, Salesforce, Hubspot, and Zendesk).
Apple Inc.
Product/ Specialist Manager : July 2018 – October 2019
Worked in tandem with Business team to generate leads for B2B sales.
Collaborated closely with the Business team to develop and execute strategies for lead generation, contributing to the success of B2B sales initiatives and expanding the customer base.
Demonstrated a commitment to excellence in customer satisfaction by maintaining one of the highest Net Promoter Scores (NPS) in the territory, reflecting a strong focus on delivering exceptional products and services.
Maintained one of the highest NPS scores for customer satisfaction in the territory
Oversaw the planning and implementation of projects aimed at enhancing product offerings and specialist services, aligning with business objectives and customer needs.
Coordinated with cross-functional teams to ensure seamless project execution, from conception to delivery, leveraging effective communication and project management methodologies.
Monitored project performance metrics and conducted regular assessments to identify areas for improvement, driving continuous enhancement of product quality and customer experience.
Experience Based Skills:
5 Years - SaaS
4 Years - Account Management
7 Years - Sales Experience
6 Years - Project Management
Front End Knowledge: CSS, HTML, HTML5
CRM Knowledge: Sales Force, Zoho, Hubspot, Zen Desk, Gain Sight, Pardot, Eloqua
Jira – 6 years
Agile Methodology – 6 years
For more information, please scan the QR code above to be directed to my LinkedIn page or contact me personally with the information provided.
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