Business Development Customer Service

Edrelyn Bing Woods

Kelseyville, CA ***** 707-***-**** *********@*****.***

Summary

Seasoned Small Business Owner with 15 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Hardworking and reliable employee with strong ability in communication. Offering excellent and quality of service. Highly organized, proactive and punctual with team-oriented mentality. Skills

Talent Allocation

Business Development

Quality Assurance

Resources Allocation

Customer Service

Business Administration

Sales Oversight

Employee Development

Project Management

Regulatory Compliance

Strategic Planning

Employee Training

Experience

BUSINESS OWNER/MANAGER OF OPERATIONS 05/2016 - Current Bing's Kitchen LLC - Kelseyville, CA

Updated website content regularly according to current trends within target markets. Conferred with customers to understand needs and finalize purchase orders. Mentored and trained new hires on sales techniques and customer service procedures. Interviewed, trained and supervised employees.

Resolved conflicts between employees or customers in a timely manner. Formed and sustained strategic relationships with clients. ASSISTANT FOOD SERVICE MANAGER 09/2010 - 01/2014 Panda Express - Los Banos, CA

Scheduled daily deliveries of fresh ingredients from vendors. Distributed food to service staff for prompt delivery to customers. Oversaw food preparation, production and presentation according to quality standards. Inspected dining and serving areas for cleanliness and proper setup. Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.

Worked in close collaboration with team members to ensure customers received high-quality service. Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank. Rotated and replenished products in display cases. Promoted safe working conditions by monitoring safety procedures and equipment. Trained and mentored up to 3 new employees each quarter. Coordinated with vendors for efficient supply chain management. Maintained accurate records of inventory levels, ordering supplies as needed. Hired and trained new food service personnel to maintain high productivity levels of staff. Developed menus for special events according to budget constraints. Explained goals and expectations required of trainees. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Coached staff on strategies to enhance performance and improve customer relations. Analyzed financial data related to sales, costs, expenses, payroll reports. Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items. Established standard operating procedures for all areas of the kitchen operations. Managed cash registers during peak hours ensuring accuracy of transactions. Planned menus in collaboration with chefs and other personnel. Performed regular inspections of the facility's sanitation practices and facilities. Supervised activities of dining room staff to maintain service levels and support guest needs. Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Implemented cost-saving measures without compromising quality or flavor of meals served. Prepared and led food service training programs to teach staff various tasks. Conducted weekly staff meetings to discuss changes or updates in policies or procedures. Delegated work to staff, setting priorities and goals. Served customers by phone to take orders and answer product or service questions. Ensured that all kitchen equipment was properly maintained and serviced regularly. OFFICE ADMINISTRATOR/DATA ENTRY CLERK 09/2001 - 10/2007 Sheppered Staff Philippines - Metro Manila, Philippines Managed service agreements and purchase orders to drive budget performance and meet schedule requirements. Greeted visitors warmly, handled inquiries and provided general information about the company. Coordinated and managed daily administrative operations of the office. Filtered emails based on importance and escalated issues to leadership. Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Mediated conflicts between employees and facilitated effective resolutions to disputes. Reviewed employee time sheets for accuracy prior to submission for payroll processing. Organized team activities to build camaraderie and foster pleasant workplace culture. Coordinated onsite training events with outside vendors and online webinars. Reviewed completed work to verify consistency, quality and conformance. Performed clerical duties such as photocopying, faxing and scanning documents. Created PowerPoint presentations for internal use or external clients when required. Collaborated with administrative support to oversee calendars and prioritize meetings and appointments. Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.

Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays. Maintained customer confidence and protected operations by keeping information confidential. Produced thorough, accurate and timely reports of project activities. Processed invoices on a timely basis according to established procedures. Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.

Automated office operations by managing client correspondence and data communications. Education and Training

MINDANAO STATE UNIVERSITY - PHILIPPINES Bachelor of Science Food Technology And Processing, 04/2000

Languages

tagalog:

Professional

spanish:

Elementary

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