Quality Control Order Puller
Resume:
Jeff Higgins
San Dimas, CA **773
********@*****.***
Summary:
WAREHOUSE: 10 years experience. Computer savvy. Familiar with most aspects of material handling, supervising, receiving, shipping, packing, picking, inventory, quality control. Keen eye for detail. Ability to work at a high level without constant supervision. Currently certified on a few different lifts with ability to re-certify on most any warehouse lift. Work well with teammates. Thrive under pressure.
RESTAURANT: Manager with more than 18 years of restaurant, bar, and nightclub experience in the fast-paced, high volume restaurant industry. Consistently increased sales and guest counts. Proficient in overseeing daily operations including sales, labor and staffing, and targeted dollars, thereby increasing profitability. Directly responsible and accountable for P&L. Extensive knowledge in banquet operations.
Experience:
DVS, Fontana, CA
3/22 to Present
Order Puller & Trainer (New Hires). Pulled orders using RF gun. Also, worked in Labeling, Shipping, Put Aways, Replenish, & Special Projects
Humano - UNFI, Moreno Valley, CA
11/21 to 3/22
Order puller. Picked & palletized order using Vo Collect system.
QMH - Quality Material Handlers, Rancho Cucamonga, CA
3/2021 to 9/2021
Installer. Erected, replaced, and broke down shelving, racking, & docks safely and efficiently. Bundled outgoing systems for delivery.
One Stop / Coaster Furniture, City of Industry, CA
2/2020 to 3/2021
Primarily worked on Reach pulling orders. Also restocking as needed. Became the “go to” guy at the end of the day as I was great at finding missing items. Inventory, shipping, receiving.
Bahia Nightclub, Los Angeles, CA
1/2010 to current (on call)
Cook & Kitchen Mgr, Bartender, Handyman
Self-employed, Glendora, CA
4/2016 to 7/2018
Repairs and maintenance for a mobile home park and a holding company
JEFFREY HIGGINS PG. 2
Spectra Premium, Ontario, CA
3/2009 to 6/2011
Order Puller, Reach Operator, Responsible for incoming returns & credits (approx $3 mil), reboxing, asst. floor supervisor
Joe's Crab Shack, Rancho Cucamonga, CA 07/2008 to 10/2009
Flex Manager/Server/Bartender
Promoted to Flex Manager (Shift Supervisor with Management Duties and hourly pay scale) within 6 months.
Property Manager, Covina, CA 03/2007 to 02/2011
Collect rent, screen prospective new tenants (including credit checks), complete lease agreements.
Repairs and Maintenance: Plumbing, drywall, electrical, painting, carpentry, tile, roofing
Cask ‘n Cleaver, Rancho Cucamonga, CA. 08/2005 to 06/2008
Manager
Responsible for FOH and BOH daily operations in unit with $1.85 million in annual sales. Directly accountable for scheduling (ie. labor percentages, vacations, volume) and liquor orders in keeping with business flow and seasons.
California Pizza Kitchen, Arcadia, CA 04/2004 to 08/2005
Manager
Responsible for BOH food quality and all daily operations of restaurant with $3.5 million in annual sales. Supervised 60-75 employees. Knowledgeable in Inventory Controls, Ordering, Builds and Pars.
California Banquet Corp. (dba Shakers), Pasadena, CA 5/1996 to 04/2004
General Manager
Responsible for total profit loss. Involved in increasing sales, greater guest counts, and reducing turnover. Background in budgeting, forecasting, and inventory controls, as well as hiring, training, scheduling, and supervising personnel. Used long-hand written method of accounting but efficient in numerous computer software programs.
Managed daily operations of restaurant with $1.4 million in annual sales and $340,000 in purchases through attention to detail, inventory controls, and vendor relationships. Current food cost at 23%.
Oversaw all aspects of budgeting, costs, payroll, and accounting.
Supervised the scheduling of 40-50 employees including Assistant Managers, Servers, Cashiers, Cooks, Bussers, and Dishwashers. Current labor at 31%.
As the manager of the "guinea-pig" store, I worked closely with the corporate office to develop new menus, advertising, and vendors which were to be later implemented into the other locations.
JEFFREY HIGGINS PG. 3
Magic Recipe, W. Covina, CA
1995 to 1996
General Manager
Restaurant General Manager for establishment with $620,000 in annual sales and $144,000 in food purchases. Responsible for all daily operations including payroll, inventory controls, and personnel.
Downtown Deli Cafe, Covina, CA 1993 to 1995
Manager/Server
Promoted to Manager 2 months after initial employment. Manager to Server ratio 60:40. Coordinated banquets, entertainment, purchases and personnel.
Skills:
Strong problem resolution skills. Ability to think quickly and apply logical solutions.
Management style developed by learning all aspects of the jobs for which I am responsible. I believe in teaching, learning, and accountability. This attitude and work ethic has helped me to maintain a great rapport with coworkers.
Handyman type skills. Serviced, repaired, and installed various items within code specifications.
Excellent customer relation skills. Solid grasp of English and able to speak and understand Spanish (although not fluent in latter).
Good forecasting skills. Constantly striving to maintain balance of inventory needed versus inventory at hand.
Above average skills in Microsoft Excel, Word. Also have used Digital Dining POS, e-Restaurants, Aloha, Net-Chef POS
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