Customer Service Program Manager

Mary (Nauss) Hallman

Program Manage/ Business Owner/ Customer Service

Worked 3 years as Federal Contract Specialist (Electronic Warfare), 1 year Adjunct professor, 15 years as Federal Program Manager Electronic Warfare {AFLCMC}) and 2 years Business Owner for Hallman Restorations, LLC. Also worked as a server, an Electronic Mechanic, Quality Assurance Program Coordinator, and more. References available upon request.

EDUCATION

MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN ORGANIZATIONAL LEADERSHIP

JUNE 2020

MERCER UNIVERSITY,MACON, GA,US

BACHELOR OF SCIENCE (B.S.) IN LOGISTICS, WARNER ROBINS GA CAMPUS

EXPERIENCE

MARY (NAUSS) HALLMAN

EXPERIENCE:

Small Business Owner

●Octber 2021 - December 2022 Hallman Restorations, LLC, Bonaire, Georgia

●Managed all aspects of business ownership and operational management, keeping business running smoothly.

●Created achievable goals to maximize growth and improve company morale.

●Analyzed sales data to identify trends and develop plans to capitalize on opportunities.

●Researched current markets to identify customer needs and preferences.

●Developed and maintained relationships with clients and business partners.

●Developed and implemented an effective marketing strategy to increase brand awareness and customer base.

●Handled cash to balance cash registers and prepare bank deposits.

●Managed day-to-day operations of the business including accounting, payroll, customer service, product development, and staff management.

●Negotiated contracts with suppliers to support quality and cost-effectiveness.

●Dictated business approach by creating plans for production, sales and budgeting.

●Hired and trained qualified employees to perform daily tasks.

●Established internal controls over cash flow management ensuring accurate tracking of income statements.

●Negotiated contracts with suppliers to maximize profits while maintaining quality standards.

●Kept detailed records of inventory, company budgets and payroll.

●Conducted regular meetings with team members in order to review progress on projects and address any issues quickly.

●Maintained activity log to track daily tasks, record returns and document customer feedback.

●Created a comprehensive business plan for a small business, outlining the company's mission, financials, and operational goals.

Program Manager

January 2001 - September 2021

Robins Air Force Base, Warner Robins, Georgia

●Analyzed program performance and identified areas for improvement.

●Developed programs supporting organization's strategic direction.

●Improved customer engagement through relationship management and timely communications.

●Developed and implemented effective project management processes to ensure successful program delivery.

●Collaborated with executive team to ensure program alignment with organizational objectives.

●Implemented best practices in order to maximize efficiency of operations.

●Created detailed project plans, including timelines, milestones, resource allocations, and risk management plans.

●Created reports tracking key performance indicators related to program objectives.

●Ensured compliance with company policies and procedures while managing programs.

●Analyzed data from various sources to measure the effectiveness of programs and identify areas for improvement.

●Designed training materials for new staff members joining the program team.

●Monitored progress against goals, adjusting plans as necessary in order to meet changing requirements.

●Prepared project status reports and communicated updates to stakeholders.

●Developed strong relationships with external vendors to ensure timely delivery of materials needed for projects.

●Developed evaluation methods to assess program strengths and identify areas for improvement.

●Utilized Agile methodology for software development initiatives.

●Led meetings with external and internal teams to align on project goals.

●Negotiated and managed contracts to ensure cost efficiency.

●Coached and developed staff, achieving program objectives and customer service goals.

●Organized and facilitated communications between customers and appropriate personnel.

●Managed budgets for multiple programs concurrently.

●Produced accurate and timely program status reporting throughout life cycle.

●Established clear communication channels between stakeholders to facilitate collaboration and information sharing.

●Conducted regular meetings with team members to review progress and address any issues or concerns.

●Collaborated with leadership to establish implementation methods and governance.

●Identified potential risks and developed mitigation strategies accordingly.

●Wrote program funding proposals to facilitate uninterrupted delivery of services.

●Resolved conflicts among stakeholders by mediating discussions between parties involved in a dispute.

●Collaborated with stakeholders to identify program objectives and develop strategies for meeting them.

●Facilitated stakeholder reviews at critical points during the life cycle of a program.

●Successfully managed multiple programs simultaneously, ensuring all deliverables were met on time and within budget.

●Formulated project timing and risk mitigation plans to identify potential problems and adverse impacts.

●Provided guidance and mentorship to junior team members as they gained experience in their roles.

●Attended networking events to identify program opportunities and develop product lines.

EDUCATION

Bachelors in Logistics

January 2018

Embry-Riddle Aeronautical University,

Daytona Beach, FL, US

Associate In Science (A.S.) In Business

March 2016

Georgia Military College, Warner Robins

Associate In Science (A.S.) In Electronics Engineering Technology

Associates in Electronics

September 2014

Flint River Technical College

Thomaston, Ga 302886

SKILLS

Waitress/Server

Planning and Execution

Cost Control

Business Growth and Retention

Business Management and Development

Financial Management

Staff Hiring

Training and Development

Business Development

Financial Transactions

Employee Timesheet Processing

ISO Compliance

Sales Oversight

Project Management

Strategic Planning

CERTIFICATIONS

Federal Program Management Level 1

Federal Program Management Level 2

Federal Contracting Certificate Level 1

Federal Contracting Certificate Level 2

Quality Assurance Program Coordinator Certificate

Federal Financial Manager Level 1

OSHA Certification

REFERENCES

VOLUNTEER EXPERIENCE

Volunteer

January 2023 - Present Habitat For Humanity, Macon, GEORGIA

●Participated in community clean-up and enrichment projects.

●Demonstrated commitment towards achieving objectives by consistently meeting deadlines set for project completion.

●President

●April 2019 - February 2021 Professional Business Women Club, Warner Robins, Georgia

●Collaborated with board members to achieve organizational goals and objectives.

●Created vision and strategic priorities that aligned with goals and visions of organization.

●Generated reports detailing financial performance and operational metrics for executive review.

●Facilitated meetings between board members and senior executives to discuss critical business decisions.

●Provided mentorship opportunities for employees at all levels of the organization.

●Demonstrated excellent communication abilities with both internal stakeholders and external partners.

●Implemented community outreach strategies, enhancing goodwill with public.

●Cultivated relationships with customers, vendors, suppliers, government officials, and other stakeholders.

●President

●August 2018 - February 2021 National Contracting Management Association, Warner Robins, Georgia

●Created vision and strategic priorities that aligned with goals and visions of organization.

●Created a positive working environment by encouraging collaboration among staff members.

●Exhibited strong leadership skills while providing guidance and direction to executive team members.

●Crafted business plans and strategies to create compelling value propositions.

●Facilitated meetings between board members and senior executives to discuss critical business decisions.enerated reports detailing financial performance and operational metrics for executive review.

●Prepared responses to government agencies regarding specific regulations or policies affecting organization.

●Provided mentorship opportunities for employees at all levels of the organization.

●A motivated and accomplished professional adept at developing and executing effective strategies for growth and profitability. Possesses a

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