Operations Manager Case
Resume:
Jane Wu
Wichita, Ks ****7
*********@*****.***
Summary
Detail oriented certified CMA/CNA/PBT with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Easily adaptable to changing environments and demands. Efficient in tracking administrative and patient oriented tasks in a fast-paced medical setting.
Highlights
-Team Leadership/ Training/ Staff Development - Vitals/Assessment
-Administering medications - Adaptable to changing Policies/Procedures/Workforce
-Patient history, Charting, AODL - Effective Communication/Administrative Skills
-Phlebotomy certification - Commitment to providing support to patients
Accomplishments
Changed successful career as Operations Manager for Big-Box retailers in stores and distribution centers to serve patients in healthcare facilities and private care. Completed CAN/CMA/PBT certifications for preparation to complete LPN program while working full -time with special needs adolescents in residential and school environments.
Experience
CNA/HHA
January 2024-current
ClearPath/Hospice
Provide support with activities of daily living to maximize the comfort and health of patients and families. Daily charting of assigned patients and scheduled visits. Observe physical, psychological, social, and other factors that may influence patient/family health status and report concerns or progress to RN Case Manager. Attend team meetings, patient conferences as deemed necessary by the Clinical Director with other Interdisciplinary Group members to review care.
Direct Care/Registered Behavior Technician/CMA/CNA certified
April 2019- Current
Heartspring School and Residential Services
Registered Behavior Technician/ paraeducator responsible for direct implementation of treatment plans related to skill acquisition and behavior reduction for high-risk behavioral students. Provide Applied Behavior Analysis services to enable clients to reach their fullest potential. Required communication, documentation, compliance execution, adaptability, patience, physical stamina skills. Partner with Clinical/Medical/Psychology team to help monitor the well-being of mental health patients. CAN/CMA/PBT Certified by the state of Kansas serving the residents on campus with assisted living in the residential settings as well as the school.
Operations Manager
August 2013 to April 2019
Wal-Mart Supercenters
Recruited, hired and trained new employees for Topeka, McPherson, Omaha and Junction City Stores. Boosted company efficiency through technology upgrades and process improvements such as Merchandising Execution Guides and Standardized Routines. Improved the overall customer experience by forecasting volume for optimal staffing at the Frontend. Boosted revenue by 3% by spearheading development of the Wal-Mart Credit Card program. Built and maintained effective accounts receivable and cash flow monitoring systems. Reduced Shrink by .75% by partnering with Asset Protection to implement Loss Prevention Strategies.
Project Manager
August 2006 to February 2008
RGIS/CVS Pharmacy - Kansas City, KS
Monitored costs, timescales and resources used to build and remodel stores. Served as the single point of contact for project scheduling and changes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored team progress and enforced deadlines. Drafted action plans and led meetings with department executives to review project status and proposed changes. Defined project deliverables and monitored status of tasks. Partnered
with RGIS and CVS to successfully complete projects on time and within budget.
Business Manager
September 2001-2006, August 2008-2013
Dillard's Department Stores - Wichita, KS
Leveraged knowledge of customers, market trends and principal to successfully market Estee Lauder and Loreal Paris Prestige Brands. Maintained account plans for top client accounts. Highlighted the difference between competitive brands and managed brands through innovative merchandising campaigns. Managed the day-to-day tactical and long-term strategic activities within the business. Capitalized on industry changes to maximize company revenue. Identified key growth opportunities for the business through CAD (Clientele Data Base). Maximized company revenue by implementing Cross selling strategies. Prepared Sales Goal Tracking Sheets and financial performance reports daily. Collected and reported information on competitive activity during presentations. Established knowledge-sharing processes for all sales associates throughout the organization.
Education
Criminology/Sociology, B.S.
Sam Houston State University - Huntsville, TX, USA
Emphasis in Ethics and Law. Included on the Dean's List for two semesters.
ABA Certification- Autism Certification Center, Columbus, OH
RBT Certification- University of Kansas, Lawerence, Ks
CMA/CNA/PBT Certification- Bethel House Institute, Wichita,Ks
WSU- LPN program in progress
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