Customer Service Assistant Manager

EMPLOYMENT HISTORY

Resolution Specialist

Walmart Associates, Bentonville Ak — Jul 2021 - Apr 2024

Handle with creating tickets for issues within the store and work per protocol. Also helped with Spark drivers with the app when an order was stuck on the app I would help remove it or fix their pay for an order ! Led team to increase sales through strategic marketing initiatives.. Analyzed store issues, creating effective solutions and directly assisting Spark drivers, contributing to a 20% sales increase.

Provided critical support for in-store issues and Spark driver app, playing a key role in a team effort to lift sales by 5%.

Managed detailed ticketing for store issues, aiding in sales growth through meticulous problem-solving. Drove a 20% sales increase by resolving store and app issues, ensuring smooth operations. Shift Manager

Burger King, Sebring Florida — Aug 2018 - Dec 2020 Helped during rushes

Managed financial operations, including safe counting and deposit handling Maintained labor efficiency within set parameters

Conducted comprehensive inventory counts

Efficiently led team to manage rushes, ensuring smooth financial operations and labor management. Assistant manager

Sonic, Sebring Florida — Sep 2017 - Aug 2018

Contributed to a positive work environment, enhancing team morale and productivity Ensured compliance with company policies and procedures Played a key role in maintaining a safe and efficient workplace As Assistant Manager at Sonic, ensured accurate inventory counts and safe balances, leading to improved financial accuracy.

Streamlined customer service processes at Sonic, significantly reducing wait times and enhancing customer satisfaction.

4714 3rd St, Sebring Florida, USA, 33870 • 863-***-**** • **************@*****.*** Brooke Hillier

Customer Service

White, 26 years old, Driving license H460-072-97-685-0 With over 6 years of experience in customer service, I have excelled in roles ranging from server to shift manager at Burger King, and most recently as a Resolution Specialist at Walmart Associates. Known for meticulous problem-solving and inventory management, significantly contributed to sales growth and operational efficiency. I inherit strong communication skills and dedication to customer satisfaction are poised to bring value to future customer service opportunities.

SKILLS

Inventory management Team leadership

Problem-solving Efficiency

Conflict Resolution Communication

Customer Support Critical Thinking

Team Management Sales Growth

Strategic Planning Customer Satisfaction

EDUCATION

Diploma

Sebring High School, Sebring Florida — Aug 2012 - May 2016 LANGUAGES

English

Native

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