Customer Service Country Club
Resume:
Carolina Arnaud
407-***-**** **************@*****.***
SUMMARY
Customer Service professional with experience building and maintaining client relationships throughout the food and beverage industry, in addition to providing Fortune 100-500 clients with qualified candidates for contract assignments.
Experienced in creating craft cocktails within a high-volume bar environment for Tin Lizzy’s, Township, Coosh’s, and Killearn Country Club.
Adept in coordinating with vendors for inventory support, training new hires, planning and executing promotional events, and managing opening and closing activities.
Gained experience in creating/crafting a summer menu for poolside service, new food and drink items, and promotional events such as Happy Hour.
Committed to providing a welcoming and entertaining atmosphere with a knowledge of various liquors, beers, and wines to provide suggestions based on individual tastes and preferences.
SKILLS
Customer Service
Cocktail Mixing
Order Selecting
High-Volume Bartending
Inventory Management
Transaction Processing
Bar Management
Bar/Utensil Sanitation
Food Preparation/Service
Vendor Coordination
Event Coordination
Team Collaboration
Hiring/Recruitment
Training/Mentorship
POS Systems
Schedule Management
PROFESSIONAL EXPERIENCE
The Fountain Group LLC. FL (08/2022 - Current)
Science/Clinical Senior Recruitment Specialist
Responsible for sourcing, qualifying, and submitting candidates for open positions to support medical device and pharmaceutical clients, nationally.
Recruiter of The Month, June 2023.
Practice numerous sourcing strategies including referral generation, ad placement, position postings, direct sourcing/cold calling, partnering with other business partners, candidate referral, and networking to develop a qualified pool of candidates.
Responsible for sourcing qualified candidates by utilizing internet advertising and searches, professional and social networks, university recruiting programs, and referrals.
Screen candidates, negotiate pay rates with candidates, schedule interviews, and extend offers.
Manage scheduling and logistics of interviews with candidates and account managers.
Meet and exceed all recruiting standards set forth by management as well as personal goals.
Utilize networking sources such as Monster.com, CareerBuilder, LinkedIn, and Zip Recruiter to post jobs and source candidates.
Build strong, positive relationships with clients, hiring managers, staffing specialists, and other HR professionals.
Township. FL (03/2022 - 07/2022)
Bartender
Responsible for providing excellent customer service in a high-volume bar.
Verified customers’ ages, processed payments utilizing the POS system, and recorded balance and cash receipts for deposits.
Coordinated with management and team members for planned events and sales promotions.
Provided suggestions on cocktails, food items, and beer selections.
Provided training and mentorship to newly hired team members, ensuring correct pour amounts and money transactions.
Responsible for managing individual registers, counting, and allocating tip-out amounts.
Collaborated with management to develop new drink items and promotional evening events.
Verified customer ages and notified security of any concerns/issues.
Committed to ensuring a safe and fast-paced bar environment, sanitizing, and preparing bar sections before and after each shift.
Maintained an organized and clean bar area, removing waste and broken glass when needed, and performing nightly sterilization of ice wells and bottles.
Able to assist multiple guests at one time as a speed bartender, supporting game day events and constantly exceeding performance metrics.
Killearn Country Club. FL (11/2021 - 07/2022)
Bartender/Assistant Bar Manager
Proven track record of increasing revenue and profitability including organizing and planning golf tournaments, game nights, and weekly dinners for members.
Managed relationships with club members, ensuring profile information and transaction history were accurate for monthly charges.
Interviewed, qualified, hired, and trained new bartenders, cart girls, and pool servers as needed for seasonal employment.
Coordinated with food and beverage vendors to place orders and find suitable alternatives for wine, beer, and liquor selections.
Gained experience in creating/crafting a summer menu for poolside service, new food and drink items, and promotional events such as Happy Hour.
Responsible for schedule management of shifts via paper and electronic schedule systems.
Oversaw staff and assisted in the kitchen during high-volume times, cooking and preparing meals per quality standards.
Verified customers’ ages, processed payments utilizing the POS system, and recorded balance and cash receipts for deposits.
Mixed traditional and creative cocktails, providing suggestions based on customer tastes and preferences.
Cleaned glasses and bar utensils and assisted kitchen staff during closing tasks.
Coosh’s Bayou Rouge. FL (07/2021 - 10/2021)
Server/Bartender
Verified customers’ ages, processed payments utilizing the POS system, and recorded balance and cash receipts for deposits.
Mixed traditional and creative cocktails, providing suggestions based on customer tastes and preferences.
Cleaned glasses and bar utensils and assisted kitchen staff during closing tasks.
Opened and maintained tabs throughout their shift and entered in discount codes during promotions.
Coordinated with team members during promotional events including Karaoke Night, Football Tailgates, and Discount Evenings.
Assisted in training newly hired team members on cocktail creation, keg changes, and bar sanitation.
Built a rapport with customers to create a positive atmosphere and build long-lasting relationships for return customers.
Consistently met and exceeded sales goals and personal performance goals.
Tin Lizzy’s Cantina. FL (10/2020 - 07/2021)
Bartender/Assistant Manager
Proven track record of increasing revenue and profitability including organizing and planning Margarita Mondays, Girl’s Night Wednesdays, and Happy Hour Fridays.
Interviewed, qualified, hired, and trained new bartenders, servers, and back-of-house staff as needed.
Coordinated with food and beverage vendors to place orders and find suitable alternatives for wine, beer, and liquor selections.
Responsible for schedule management of shifts via paper and electronic schedule system, coordinating with staff to ensure no gaps or issues in schedules.
Oversaw staff and assisted in the kitchen during high-volume times, cooking and preparing meals per quality standards.
Verified customers’ ages, processed payments utilizing the POS system, and recorded balance and cash receipts for deposits.
Mixed traditional and creative cocktails, providing suggestions based on customer tastes and preferences.
Able to assist multiple guests at one time as a speed bartender, supporting game day events and constantly exceeding performance metrics.
Coordinated with management and team members for planned events and sales promotions.
Committed to ensuring a safe and fast-paced bar environment, sanitizing, and preparing the bar section before and after each shift.
Maintained an organized and clean bar area, removing waste and broken glass when needed, and performing nightly sterilization of ice wells and bottles.
Cleaned glasses and bar utensils and assisted kitchen staff during closing tasks.
EDUCATION
Bachelor of Science in International Relations from Florida State University. FL (2022)
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