Customer Service Computer Operator

Rodney Cephus Jr

**** **** ***** **, *******, Tx, 77088 • 832-***-**** • ********@*****.***

Professional Summary

I'm a hard worker with some knowledgeable as a computer operator and I'm effective at setting controls and running specific daily tasks. Collaborative team player capable of fixing minor issues and helping resolve more advanced problems. Looking for a long-term position.

Skills

Active Listening

Attention to detail

Collaboration

Effective communication

Emergency procedures

Relationship building

Interpersonal skills

Problem Solving Skills

Issue identification and resolution

Communication skills

Ability to work under pressure

Conflict Resolution

Customer service

Computer literacy

Creative thinking

Team Sports

Team Player

Work History

Camp Counselor, 06/2013- 08/2013

Solid Rock Baptist Church – Houston, Texas

Established emergency procedures for the camp in the event of a serious or critical injury or incident.

Taught campers various skills, including how to safely start a campfire, how to rock climb and methods to avoid poisonous outdoor plants.

Implemented fun recreational activities, including swimming, ceramics and dodge-ball for a group of 10+ children.

Developed strong working relationships with campers, their parents and guardians and other counselors through effective communication and active listening skills.

Customer Service Associate, 01/2015-01/2016

Cephus Smokehouse – Houston, TX

Utilized exceptional communication to connect with customers, assess needs and present solutions.

Responded resourcefully to customer requests and concerns.

Created an inviting environment for customers by maintaining store organization and cleanliness.

Modified and refined offerings and operational practices to meet changing customer requirements.

Adhered to all company policies procedures and safety standards.

Worked with the management team to implement the proper division of responsibilities.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Maintained cleanliness and presentation of stock room and production floor.

Customer Service Manager, 01/2016- 04/2018

Cephus Smokehouse Catering – Houston, TX

Coordinated department schedules to maximize coverage during peak hours.

Scheduled staff shifts to cover peaks and lulls in customer inquiries.

Maintained accurate records of past due customer account activity.

Trained staff on operating procedures and company services.

Capitalized on upsell opportunities with new and potential customers.

Solved unresolved customer issues.

Updated customer orders from start to finish in an accurate and timely manner.

Cross-trained and backed up other customer service managers.

Responded to customer requests with friendly, knowledgeable service and support.

Completed documentation and logs each day and generated weekly reports detailing activities.

Managed work flow to exceed quality service goals.

Warehouse Worker, 05/2018-09/2021

Amazon-Houston, Tx

Processing orders: Receiving, processing, and preparing orders for shipment

Maintaining inventory: Taking inventory, restocking as needed, and keeping records

Inspecting products: Checking for damage and reporting as needed

Organizing warehouse space: Moving items, taking boxes off carrier trailers, and stacking orders

Storing and labeling merchandise: Labeling and stockpile merchandise by size, shape, and type

Packaging merchandise: Box, wrap, and pack merchandise in accordance with relevant procedures and standards

Tracking shipments: Receiving and tracking shipments, and recording exact arrival and departure times

Operating merchandise management tools: For example, a forklift

Maintaining a clean and orderly warehouse environment: Keeping shelves, pallet area, and workstations neat

Following safety protocol and warehouse procedures: For example, operating mechanical lift, winch, or vehicles

Communicating and cooperating with supervisors and coworkers

Call Center agent/Remote, 09/2021-11/2024

EZTAG – Houston, Tx

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Performed Data entry

Educated customers on special pricing opportunities and company offerings.

Assisted customers in making payments on accounts and setting up payment plans.

Education

Sports Management, 2015

Tabor College - Hillsboro, KS

Member of Tabor Football Team

Conference Champions 2014

Business, 2014

Lonestar College - Houston, TX

High School Diploma: 2014

Andy Dekaney High School - Houston, TX

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