Customer Service Office Manager
Resume:
El Cajon, CA *****
***************@*****.***
SUMMARY
Hardworking employee with
customer service, multitasking and
time management abilities.
Devoted to giving every customer a
positive and memorable
experience.
Highly-motivated employee with
desire to take on new challenges.
Strong worth ethic, adaptability and
exceptional interpersonal skills.
Adept at working effectively
unsupervised and quickly
mastering new skills.
SKILLS
• Case management experience
• Organizational abilities
• Compassionate client care
Nichole Barnett
EXPERIENCE
July 2019 - Current
Private Caregiver Volunteer Work El Cajon, CA
April 2014 - June 2020
Licensed Cosmetologist Self Employed Services El Cajon, CA November 2007 - January 2015
Customer Service Representative Empire Beauty Supply and salon El Cajon, CA
August 2003 - March 2006
Dental Office Manager Carmel Garden Dental Center Rancho
• Assisted with meal planning to meet nutritional needs. Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care.
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Schedule and transport client to necessary doctor appointments, grocery stores, and other necessary destinations.
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Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
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• Improved patient outlook and daily living through compassionate care. Researched medical information online when needed in order to provide additional insight into a client's condition.
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Conducted regular safety assessments of homes in order to identify any potential hazards that could cause harm.
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Provided beauty consultations to clients, determining their individual needs and preferences.
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Managed bookings efficiently by creating detailed appointment schedules with time slots allocated for each service.
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Maintained a professional appearance at all times while working with clients both inside and outside the salon environment.
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• Assisted with basic bookkeeping, filing and maintaining clients' records. Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
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Performed a variety of services including hair cutting, styling, coloring, highlights and extensions.
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Educated clients on proper at-home care techniques and products to extend the life of their style or color.
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Answered customer inquiries and provided accurate information regarding products and services.
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Provided excellent customer service to resolve customer complaints in a timely manner.
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Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
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Developed strong relationships with customers by providing personalized assistance and support.
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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Bernardo, CA
January 2000 - January 2003
Dental Assistant A Poway Dental Group Poway, CA
April 1996 - April 2000
Orthodontic Assistant Dr Graham orthodontist Lakeside, CA Maintained patient records, scheduled appointments, and handled billing inquiries.
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Ensured accurate data entry of patient information into the office management system.
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Managed all front desk operations, including phone calls and customer service inquiries.
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Developed procedures for tracking patient records and updating treatment plans as needed.
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Provided guidance to staff on insurance coverage and payment options for patients.
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Collaborated with other healthcare professionals in order to provide quality care to patients.
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Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
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Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
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Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
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• Took digital X-rays of teeth using radiographic equipment.
• Sterilized instruments according to established guidelines and protocols. Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
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• Conducted dental cleanings and checked teeth for cracked fillings.
• Applied protective coating of fluoride to teeth during dental procedures. Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
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Provided patient education regarding oral hygiene and post-treatment care instructions.
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• Maintained sterilization of instruments according to OSHA standards. Supported administrative tasks such as filing documents, updating medical records.
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Participated in continuing education courses related to orthodontics whenever possible.
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Attached wiring for braces and advised patient on how to properly and gently brush and floss.
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• Made impressions of teeth for mouth guards and other oral fixtures. EDUCATION AND TRAINING
June 1995
Forensic Dentistry Dental Assisting
Grossmont Adult School, Santee, CA
June 1994
High School Diploma
El Capitan High School, Lakeside, CA
October 2011
Cosmetologist Make-Up Artistry/ Cosmetology
Bellus Academy - El Cajon, El Cajon, CA
June 1995
Certified Dental Assistant Dental Assisting
Grossmont Adult School, Santee
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