Customer Service Marketing Representative

STACIE

SILVERMAN

S

S Charlotte, NC *****,

314-***-****

***************@******.***

PROFESSIONAL SUMMARY

Exceptionally focused and innovative Field Marketing Representative with stellar customer service and high level management skills. Adept at explaining complicated concepts and data in a clear and accessible manner to clients and colleagues. Effective multitasker able to bring multiple account projects to completion with complete cost- effectiveness and accuracy. Core Qualifications Manage and executed corporate marketing and account goals Develop new accounts and grow existing customer base Maintaining relationships with existing customers through weekly communication Addressing customer concerns and identifying customer needs and solutions Deliver sales presentations in a professional and effective manner

SKILLS

• Communication • Problem Solving • Organization

• Accountability • Adaptability • Time Management

EXPERIENCE

Field Marketing Representative/ Management January 2019 - Current Tiffs Treats Charlotte, NC

• Build and develop relationships with new and existing customers

• Manage a team of 10+ direct reports focusing on high level customer service

• Prepare marketing design, schedules, product solutions and marketing events

• Analyze market, research potential clients

• Lead sales presentations and key follow up to drive sales and marketing plans Sales and Marketing Representative January 2005 - January 2019 Grand Step(HK) LTD New York

• Supervised established client accounts- contacted clients regularly to establish effective working relationships

• Wrote concise and effective customer proposals- prepared sales product and presentations

• Researched potential customers and potential profit

• Checked quality of account services- made regular status reports, follow ups and closings

• Strategize and implement an effective marketing plan

• Lead training for new division employees 4

Sales Representative January 1994 - January 2005

Sysco Food Services St. Charles, Mo.

• Prepared action plan and schedules- participated in marketing plan design, execution and product solutions

• Participate in trade shows and marketing events

• Perfected knowledge of products, markets and sales strategies

• Handled and resolved customer complaints and concerns

• Worked with company staff to effectively close sales, sales management, logistics, marketing and tech solutions EDUCATION

BA - Business Administration

University of Missouri, St. Louis

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