Data Entry Client Service
Resume:
Zaida M. Rivera
***********@*****.***
Pittsburg, CA 94565
AUTHORIZED TO WORK IN THE UNITED STATES
OBJECTIVE
Detail oriented and experienced
Client Service representative with
strong organization skills
experienced in Executive client
support. My experience over the
past 15 years includes but is not
limited to assisting with
Coordinating meetings,
Scheduling, data entry, filing and
organizing, Clerical duties,
preparing accommodations, and
ensuring the business is able to
run as smooth as possible by
ensuring documentation and files
are up to date. In search of a
positive work environment that
will allow me to add to my work
ethics while also providing career
growth.
SKILLS:
Bilingual in Spanish/English
Data entry Salesforce Fast
learner Administrative
Communication Organization
skills Dedicated MS word MS
Excel Administrative Justice
Sociology Google docs Account
management Business
requirements Ledger
reconciliation Record keeping
Telephone Technique Program
intake 2 + years Case
management Client service
Type +45 WPM Claims/dispute
support.
EXPERIENCE
JUL 2014- APR 2020
WELLS FARGO BANK Team Lead Concord, CA
• Served as Subject Matter Expert.
• Assisted clients and colleagues with implemented understanding and navigation of the Wells Fargo site and Software.
• Provide primary support contact for support issues, Client complaints and inquiries.
• Informed senior leadership of product development issues discovered via technical support calls with clients.
• Develop servicing and training materials aligned with company goals and objectives to share among teammates.
• Deliver engaging and interactive training to new hires.
• Track employee progress and Provide feedback to management to better develop employees.
• Identify and assess areas of improvement within the company. JUL 2010- MAY 2014
Alameda County Workforce and Benefits Administration Eligibility Support Clerk Alameda, CA
• Input Medical eligibility data on the state directed computer system Meds Network & Case Data Base while helping clients.
• complete case actions needed to request and help send it to the appropriate worker to guarantee to complete as soon as possible. FEB 2009- JUN 2010
Hein Lighting & Electric Office Management Assistant Martinez, CA
• Assisted the President/ Executive and office Manager of company with administrative needs and duties.
• Data Entry
• File and organize paperwork.
• Set up appointments and created work orders.
• Answer phones and direct calls.
• Process disputes and claims.
• Make follow up calls to clients.
• Accounts payable/receivable
• References available upon
request.
EDUCATION
College Park High School PLEASANT HILL, CA
• COLLEGE PREP
Ygnacio Valley High School CONCORD, CA
• HIGH SCHOOL DIPLOMA
Diablo Valley College
• ASSOCIATES OF SCIENCE DEGREE IN ADMINISRATIVE JUSTICE
• ASSOCIATES OF ARTS DEGREE IN SOCIOLOGY
LANUAGES
• Bi-Lngul: Fluent in both English & Spanish
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