Customer Service Dry Cleaning
Resume:
Qwasheka Brown
*************@*****.***
Excellent problem-solving skills and ability to perform well in a team. Seeking to help Company develop their product.
Authorized to work in the US for any employer
Work Experience
Building Service Worker
Sumter School District - Sumter, SC
August 2023 to November 2023
Mop, sweep, buff floors
Custodian duties for a school
Dry Cleaning Attendant
Sumter dry cleaning - Sumter, SC
April 2023 to August 2023
Take customer clothes in for dry cleaning and laundry Labels items upon receipt and includes cleaning instructions with items. Cashier- debit/credit/check transactions
Receive customer clothes to be dry cleaned, inspect for defects and spots Greet customers upon entering store, answer any customer questions, and provide excellent customer service
Technical Support Specialist
Everise - Remote
August 2022 to February 2023
• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.
Sales Associate
Burlington Stores - Sumter, SC
April 2022 to August 2022
• Answered incoming calls
• Up-sold customers
• Conducted credit card transactions through POS System
• Assisted with returns
• Responsible for fitting room
• Stocked the floor
• Served as team lead
• Assisted customers with locating items
• Responsible for resolving all customer complaints
• Handled returns and exchanges
• Maximized sales transactions
• Responsible for auditing and organizing the whole store
• Created inventory of products
• Restocked shelves
• Kept store clean
Technical Support
Teleperformance-Apple iPhone - Sandy, UT
July 2020 to May 2021
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem. Seafood Clerk
Iga Grocery - Sumter, SC
March 2020 to August 2020
Providing premier customer service, including greeting them and responding to questions Cutting and preparing seafood for sale
Dynamically selling product by providing customers with information needed to make product-related decisions
Operating scale
Assisting in ordering the proper amount of product for the Seafood department Maintaining, filling and rotating product and displaying it properly PCA Personal Care Assistant
Believe in Faith Home Care - Sumter, SC
July 2019 to October 2019
Monitors patient condition by observing physical and mental condition, intake and output, and exercise. Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming. PCA Personal Care Assistant
Garden at sumter - Sumter, SC
December 2018 to April 2019
help aging and disabled individuals perform routine living activities.Most common tasks typically include routine cleaning, cooking, housekeeping chores, and personal hygiene assistance. Produce Clerk
BI-LO - Sumter, SC
November 2016 to July 2018
Assisted customers, providing information on pricing, purchases and products.Helped the manager order product to sell the next day.Rotated product to help save waste.Cut fruit bowls and veggie bowls Created orders for the produce department and maintain inventories at optimal levels by anticipating customer demand.Merchandised the products on the sales floor and assembling promotional displays. Cashier/Sales Associate
Sumter laundry and dry cleaning - Sumter, SC
August 2013 to May 2016
Road side service. Operate or tend washing or dry-cleaning machines to wash or dry-clean industrial or household articles, such as cloth garments, suede, leather, furs, blankets, drapery Cashier
Kangaroo Express - Sumter, SC
March 2012 to August 2015
Customer service.Count items for inventory. Clean gas pumps. attending to and assisting customers, accepting payments, stocking the shelves and maintaining station organization, preparing any hot food and maintaining the balance of the cash drawer.
Assembly Line Worker
Pilgrims Pride - Sumter, SC
January 2009 to June 2010
Worked in a moving assembly line cutting chicken thighs legs and breast "Meat, Poultry, and Trimmer" Clean, trim, slice, and section carcasses for future processing. Cut and trim meat to prepare for packing. Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat. Clean, trim, slice, and section carcasses for future processing. Cut and trim meat to prepare for packing. Education
Certificate of cna in Cna
Mejias Medical Training - Sumter, SC
November 2015 to December 2015
Some courses completed in College studies
Central Carolina Technical College - Sumter, SC
August 2006 to January 2007
High school diploma or GED in General Studies
Crestwood High School - Sumter, SC
August 2003 to May 2006
Skills
• Computer Networking (1 year)
• Customer Service (10+ years)
• Software Troubleshooting (1 year)
• Troubleshooting (1 year)
• Microsoft Windows (10+ years)
• Help Desk (2 years)
• Typing (10+ years)
• Call Center (Less than 1 year)
• Network Installation (2 years)
• Food Service (10+ years)
• Cash Handling (10+ years)
• Upselling (5 years)
• Telecommunication (5 years)
• VPN (2 years)
• DNS
• Technical Support (2 years)
• Salesforce (1 year)
• Remote access software (2 years)
• B2B (Less than 1 year)
• Clerical experience
• Mac OS (2 years)
• Customer support
• Databases
• B2B sales
• Research
• Order entry (1 year)
• Cold calling (2 years)
• CRM software (2 years)
• Hospitality (1 year)
• Negotiation
• iOS
• Live chat (1 year)
• B2B marketing
• Search engines
• Google Docs
• Employment & labor law
• Data collection (3 years)
• Hotel experience (1 year)
• Customer service (10+ years)
• 5G (2 years)
• Microsoft Access (2 years)
• Sales
• Documentation review (4 years)
• Outbound sales (1 year)
• IT (2 years)
• Operating systems (2 years)
• Java
• Sales
• POS
• Cash handling
• Cash register
• Technical support
• iOS
• Zendesk
• Software troubleshooting
• Mobile devices
• Computer networking
• B2B sales
• Computer hardware
• Restaurant experience
• Serving
• Windows
• Guest relations
• Help desk
• Order fulfillment
• Pricing
• Heavy lifting
• Order entry
• Upselling
• Retail sales
• Typing
• Direct sales
• Inside sales
• Ethernet
• Driving
• Network installation
• Outbound calling
• Communication skills
• Phone etiquette
• Organizational skills
• English
• Customer support
• HIPAA
• Telemarketing
• Microsoft Office
• Google Docs
• SharePoint
• Telecommunication
• Adobe Acrobat
• Spark
• IT support
• Planograms
• Time management
• Scripting
• Technical sales
• Microsoft Word
• Microsoft Excel
• Computer literacy
• Computer skills
• Basic math
• Telephony
• Google Ads
• DNS
• Java
• Microsoft Windows Server
• Learning technology
• Warm calling
• Customer acquisition
• Social media marketing
• Negotiation
• Medicare
• Databases
• Data entry
Certifications and Licenses
CNA
Driver's License
Assessments
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
Outside sales — Proficient
December 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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