Customer Service Representative
Resume:
Christie Wilson
CPC-A
*****************@*****.***
Strong interpersonal skills and friendly disposition. Excellent multitasking abilities coupled with attention to detail and time management. Goal oriented with a passion for healthcare. I am looking to continue to achieve my goals as a CPC with continuing education and work experience.
Experience
Education
March 2024 – Present
Customer Service Representative, Rotech Healthcare Inc.
Providing excellent customer service for a durable medical equipment supplier. Multitasking between phone calls, emails and faxes to review orders, insurance and medical records. Working as liaison between the prescribing physicians, patients and insurance providers to ensure patients home health needs are met in a timely manner.
April 2022 – April 2023
Customer Service Representative, Essilor-Luxottica
Provide high quality multi-channel friendly support via telephone, email and chat to EyeMed, Medicaid/Medicare recipients. Working Independently from home yet still have the team environment mindset. Troubleshoot and resolve issues by utilizing department tools. Ensure productivity and quality assurance are met. Followed HIPAA guidelines with each interaction.
2018 – 2020
Machine Operator, Custom Carbide Cutter
Responsible for safely operating CNC Mill and Manual Lathe. Quality Assurance of all finished parts. First Article Inspection.
2016 – 2018
Press Brake Operator, Ceemco
Interpret blueprints to produce metal fabricated parts. Performed preventative maintenance when necessary. Responsible for calculations and adjusting controls to regulate machining factors.
2014 – 2016
Press Brake Operator, Intelligrated
Interpret blueprints to produce metal fabricated parts. Performed preventative maintenance when necessary. Responsible for calculations and adjusting controls to regulate machining factors.
2012 – 2014
Certified Nurse Aide, Otterbein Assistant Living
Assisting residents with daily living activities and functions such as hygiene and appropriate nutrition. Monitoring and documenting resident’s vital statistics and assuring comfort and care. Assisting Licensed Practical Nurses with medical care. Providing compassion and companionship to resident with personal care.
April 2023 – December 2023
Completed Certification Course and Exam, CPC-A
AAPC Member
2011 – 2011
Certified Nurse Aide
Great Oaks Higher Education, Cincinnati Ohio
Skills
ICD-10-CM, CPT, HCPCS Level II
Medical terminology/ Anatomy and Physiology
Healthcare Professional with four years experience
Extensive knowledge of HIPAA laws and regulations
Customer Service Skills
Microsoft Office, Word, Excel, PowerPoint
Knowledge of EMR
Medical Coding
2010 – 2012
Patient Care Assistant, UC Health West Chester Hospital
Responsible for medical care of post operative patients. Monitoring and documenting patient metrics and ensuring accurate records of patient care, condition, progress and concerns. Responding appropriately to emotional and developmental needs of patients. Performed basic laboratory tasks. Assisted doctors and nurses during exams and routine care. Assisted with Physical Therapy. Performed clerical duties such as word processing, data entry, answering calls, logging vital statistics, filing, providing information to families regarding patient status as well as front desk assistance. Floating to other floors and different departments to assist when needed. Responding to medical emergencies and performing acute medical care.
Awards & Acknowledgments
Award of Excellence in Patient Care, UC Health West Chester Hospital.
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