Law Enforcement Patient Access
Resume:
Isis Brown
To obtain a position in a highly competitive, tenacious, challenging, and faced
paced company which allows professional training and development. I’m a self starter and a strong independent worker. Highly adaptable to ever-changing circumstances.
Decatur, GA 30035
***********@*****.***
EXPERIENCE
Dekalb County Government, Tucker, GA — Emergency 911 Dispatch
October 2023 - PRESENT
● Receives, screens, and takes appropriate action on all emergency service calls to include 911 calls from the public requesting law enforcement, fire and EMS;
● Determines nature and location of emergency, determines priority, dispatches emergency responders/units as necessary in accordance with established department policies and procedures; relays pertinent information to law enforcement and emergency services officers.
● Enters emergency assistance call information into the computer-aided dispatch (CAD); determines location of call; inputs, modifies, confirms and validates information into the NCIC and NCJIS systems for multiple agencies; enters data for reports and records, processes forms and record files; queries system databases as requested; maintains records and files in accordance with established standards.
● Provides information, instructions and assistance to the public within scope of authority; provides detailed call information to first responders as needed; maintains status and awareness of unit locations; monitors message traffic and relays information as required.
● Receives and relays information regarding incidents and other activities to appropriate agencies and staff.
Emory Healthcare, Atlanta, GA — Patient Access Rep/ Revenue Cycle
MAY 2016 - October 2023
● Work independently and as a team to resolve complex patient account issues,
● Maintains thorough understanding of insurance, referral, authorizations and account follow-up,
Maintains knowledge of ICD-10 coding and CPT coding, SKILLS
Medical Terminology
ICD-10 Billing & Coding
Data Entry (75 WPM)
Proficient in EPIC
Customer & Provider Service
Trained
Insurance Precertification &
Verification
Team Building
Adaptability
Leadership
● Responsible for obtaining pre-authorization and/or referrals for high patient volumes at a fast pace,
● Verify, research, and complete all paperwork and forms to bill all types of claims for reimbursement,
● Collect and follow up on all accounts assigned prior to, during, or after admission and discharge,
● Verify insurance benefits and coverage prior to obtaining an authorization
Atlanta Medical Center/ Conifer Solutions, Atlanta, GA — Team Lead Emergency Dept./ Patient Access PFS
MAY 2013 - MARCH 2016
● Registration of patients by obtaining correct and accurate demographic information from a variety of sources including patient interviews.
● Overseeing staff daily to ensure that the correct E.R policies are being followed
● Responsible for monitoring daily activity and completion of performance reports, Medicaid and Medicare,
● Responsible for the weekly zoning and monthly schedules.
● Outpatient/inpatient for diagnostic procedures, surgeries, and pre-operative services.
● Training of new and existing employees
● Responsible for bed assignments, patient’s orders and placing them in teletracking system
EDUCATION
University of Phoenix, Online — Bachelors of Science: Health Administration
Graduated: September 2022
Georgia Career Institute, Conyers, GA — Licensed & Board Certified Massage Therapist
Graduated: October 2019
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