Customer Service Production Manager
Resume:
CHARLES “CHUCK” CLARK
BALLSTON SPA, NY
linkedin.com/in/chuck-clark-77115644
518-***-**** *******@*****.***
PRODUCTION MANAGER
Supply Chain Materials Continuous Improvement Technical Expert Customer Service Production Manager with 10+ years of production leadership experience – utilizing progressive manufacturing and business practices to maximize productivity - increasing profits, reducing costs, and improving efficiency by streamlining processes in a fast-paced, deadline driven manufacturing environment. Performance-Focused and Results-Oriented Leader with distinguished knowledge of the print industry. Advanced understanding of technical production equipment, supply chains, inventory control, customer service, vendor utilization, facility infrastructures, and capital planning. Strong work ethic with excellent leadership skills, quick to learn new processes and adapt to ever changing technologies and business conditions. Positive communication and interpersonal skills successfully building relationships working with all levels of the organization. PROFESSIONAL EXPERIENCE
QUAD www.quad.com Saratoga Springs, NY 1986 to 05/2024 Plant Closure Quad is a leading marketing solutions provider with a strong print foundation. The printing industry is adapting within an ever-evolving e- communications environment resulting in plant closures, consolidations, and nationwide restructuring impacting me and many others. Production Manager
Problem-Solver, Customer Service, Coach, Trainer, Mentor, Motivator, Team Builder & Leader
• Member of the Plant Leadership Team - removing barriers, meeting critical safety goals, quality standards, run-rates, and profit goals by organizing, planning, and leading production operations.
• Lead, train, develop, mentor, evaluate, and direct a team of supervisors and production leaders.
• Direct and ensure the smooth transition of information from one shift to the next – communicating expectations and coaching Shift Supervisors and Set-Up Operators.
• Member of cross-functional Customer Action Service Teams (CAST) to respond faster to customer inquiries in real time with consistent and accurate information.
• Provide customer service, technical, and mechanical support. Appling an in-depth knowledge of equipment capabilities.
• Responsible for quality initiatives, process improvements, cost and waste reductions, production goals, quality standards, team building, and labor utilization.
• Successfully led Kaizen, Lean, 6S, and Process Improvement initiatives. Facilitated daily GEMBA Walks & KPI analysis. Identified and removed production barriers and non-value-added activities.
• Conducted Root Cause Investigations and created action plans to reduce safety incidents as well as quality errors.
• Manage process flows, daily production meetings and customer engagement strategies.
• Facilitate & conduct safety, technical, and operational training. Ensuring compliance with state and federal laws, industry regulations, and corporate requirements.
• Monthly Corporate Communication, Financial Performance Reporting, and Communicate Daily Production Performance (productivity, variances, yield, and waste) through the site management information system (VAX).
• Monitor staffing - implementing changes to meet challenging demands and maximize efficiency. CHARLES “CHUCK” CLARK
*******@*****.***
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• Increased operation performance by utilizing lean manufacturing principles standardizing processes /tools and acquiring new technology.
• Coordinate Preventative / Predictive Maintenance (TPM) to achieve maximum efficiency with limited downtime.
• Foster positive employee relations, ensuring effective two-way communications. Began my career entry level working every position on press moving into the position of Master Press Operator, Shift Supervisor and Business Area Manager. My desire to learn, leadership skills, technical knowledge, mechanical abilities, can-do attitude, passion for process and self-improvement were recognized by the plant, company management teams, and our customers, allowing me to advance to Production Manager.
UNITED STATES MARINCE CORPS 1981 to 1985
Sergeant
• Served in the Beirut Conflict - received the Overseas Deployment Ribbon, Good Conduct Medal, Combat Action Ribbon, Marine Expeditionary Medal, and Navy Achievement Medal TRAINING DEVELOPMENT EDUCATION
High School Diploma, South Glens Falls High School, South Glens Falls, NY Leadership: Management Development, Situational Leadership, Financial Analysis, Reporting, Budgeting, Cost-Control, Supervision & Communications Skills, Constructive Performance Feedback, Train-the-Trainer, Quality Leadership, Problem & Conflict Solving, Team Building, Decision Making, Customer Service, Diversity-Equity-Inclusion (DEI) Training, Troubleshooting Techniques, Procurement Methods, and Project Management.
Process: Lean Manufacturing and Continuous Process Improvement methodologies including Kaizen, Root-Cause Analysis (RCA), and GEMBA walks.
SAFETY / ENVIRONMENTAL: General Safety (OSHA compliance) and Hazardous Materials (MSDS, Waste
& Spills, HAZMAT, Recycling), Ladder Safety, Fire Prevention & Extinguishers, Equipment Guarding, Material Handling (Forklifts, Pallet Jacks) & Pedestrian Safety, Lock-Out / Tag-Out, Hand Safety
(cutting tools safety), Ergonomics, Personal Protective Equipment (PPE), and Emergency & Evacuation procedures.
Systems: MS365: Word, Excel, PowerPoint, Teams, Outlook & Edge user skills plus Business-Data- Management systems used to plan, schedule, inventory-control, labor & materials costing, invoicing, analysis, and reporting.
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