Customer Service

Salena Silva San Lorenzo, CA ***** ***********@*****.*** +1-510-***-****

Dedicated and customer-centric team player with 2+ years of experience in facilitating hair styling activities, providing administrative/clerical support, and building meaningful relations while setting high customer service standards. Passionate about managing marketing programs and campaigns to support business and consumer objectives to increase client's brand exposure and customer base. Articulate communicator with exceptional problem-solving, team management, and organizational skills with the ability to adapt and thrive in a fast pace work environment.

Authorized to work in the US for any employer

Work Experience

Part-time Caregiver Manos Home Care- Oakland, CA December 2022 to Present

I work with young autistic adults. l assist and teach my clients how to take care of themselves independently on a day to day basis. Which includes but not limited to e making a everyday routine e Personal hygiene . - Cooking/ cleaning Teaching directions to get around independently

Hair Crafting Bee Style'n San Lorenzo, CA March 2021 to Present

. Collaborate with senior specialists in comprehensive hair consultations, analyzing hair and scalp conditions to provide personalized treatments and enhance client satisfaction . Perform essential hair-cutting, styling, and coloring techniques under professional guidance, ensuring high-quality service and adherence to industry standards e Managed supply chain and customer satisfaction by coordinating with suppliers for timely delivery of supplies, monitoring inventory levels, and addressing supply chain issues promptly and effectively . Attend workshops and training sessions, expanding knowledge of the latest trends and techniques to provide innovative solutions for clients e Maintain a clean and organized salon environment, fostering a professional atmosphere and ensuring compliance with health and safety regulations . Deliver personalized customer service by creating a welcoming ambiance, enhancing customer retention, and promoting a positive salon reputation

Education

High School Diploma Oakland High School

Skills

. PowerPoint

. Market Research

Drive

. Administrative Support

Leadership & Team Coordination

Outlook Google Workspace: Gmail

Problem-solving Inventory Management

Customer Service

Excel

Project & Program Management

Bookkeeping

Customer Satisfaction Microsoft Office Suite: Word

e Docx

. Sales

Scheduling Hair styling

Cosmetology

Hair extensions

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