Medical Assistant Office
Resume:
DIANA MANGROO
CAREER OBJECTIVE
Successful upper-level manager and educator with over 20 years of
experience in for-profit organizations and numerous medical office environments. Skilled in implementing cost-effective control measures to ensure operations within varying companies’ financial budgets. PROFESSIONAL EXPERIENCE
January 2024-Present Southern Technical College, Tampa, FL Externship Coordinator/Medical Assistant Instructor
● Train students to work in all medical facilities
● Coordinates medical externship to employment in the corresponding field of study
● Taught students using a meticulously crafted curriculum approved by the board to adequately equip them for their roles as medical assistants
● Organized medical laboratories to replicate different medical procedures, serving both as practical experience and a pedagogical tool
● Ensured adherence to state-mandated regulations and compliance standards
September 2023-December 2023 USAA, Tampa, FL
Banking Acquisition
● Assisted individuals with opening accounts, closing accounts
● Disputed fraudulent activity in members’ accounts
● Assisted those with banking concerns
September 2021-August 2023 Waffle House, Tampa, FL Unit Manager
**********@*****.***
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EDUCATION
June 2018
Rasmussen College
Florida, FL
Bachelor of Science in Healthcare
Management
December 2016
Rasmussen College
Florida, FL
Associate of Science in Health
Science
RELEVANT SKILLS
Microsoft Office
● Onboarding, recruitment, hiring, management, coaching, scheduling, and disciplinary actions among employees
● Payroll, budgeting, and profit-and-loss management
● Management of supplies, ordering and reviewing operational supplies
● Maintaining a sustainable, profitable restaurant through audits and budget
● Creating and maintaining a positive, healthy work environment with room for growth among employees
● Enforced and focused on the importance of HIPAA and OSHA regulations
April 2002-August 2021 After Hours Pediatrics, Brandon, FL Clinical Manager/Medical Assistant
● Provided various forms of medical procedures, such as intravenous injections and insertion of catheters, to supply patient care
● Managed medical staff throughout face-paced shifts in a pediatric urgent care facility
● Orchestrated, organized, and assisted in payroll
● Trained, supported, and coached medical staff
● PKU, BILI, triage, and administered immunizations
● Encouraged and implemented teamwork and efficiency among medical staff
● Enforced and emphasized the vitality of HIPAA and OSHA regulations
● Handled insurance, billing, auditing of medical charts, the ordering of medical supplies, matters of pharmacy (ordering prescriptions, refilling, etc), and on-the-phone triaging.
August 2016–November 2019 Florida Career College, Tampa, FL Associate Director of Education
● Direct recruitment/training/staff development initiatives to maximize productivity and revenue potential throughout the development of classroom experience for students’ success.
● Successfully increased employee retention by creating and maintaining a healthy, positive work environment.
● Administered daily operations to make sure policies were adhered to and understood by staff
● Building strong relationships between staff and consumers. Electronical Medical Records
(S.O.A.P, H.Med, AllScript)
P.A.L.S and C.P.R Certification
Strong Leadership
Teamwork / Collaboration
Interpersonal Skills
Communication Skills
Empathy
Adaptability and Dependability
Typing Skills
Work Ethics
Proficient Knowledge of HIPAA
EHR/EMR and HEDIS
OSHA and AHCA Knowledge
● Managing the operational costs of educational departments along with payroll for staff.
● Creating and maintaining a positive, safe environment with students by building relationships
February 2015-August 2016 Zenith, Tampa, FL
Dean/Program Director
● Oversaw classroom experience and the success of students
● Managing the operational cost of the educational department
● Provided training, support, and coaching to staff
● Implementing various work strategies to create an engaging, hands-on environment for staff and students
July 2011-February 2015 Everest University, Tampa, FL Medical Assistant Instructor, MAA Instructor
● Educated students through a board-approved, well-written curriculum to well-prepare them for their medical assistant career.
● Orchestrated medical labs to simulate various medical procedures as experience and a teaching method
● Maintained state-required regulations and compliance July 2011-October 2011 Allied Health Anthem, Brandon, FL Medical Assistant Instructor / Campus Program Chair
● Assistance in payroll
● Ensuring that both county and state regulations are being followed and carried out amongst staff
● Preparing students for a career in the medical field through various teaching methods, which included both lectures and hands-on labs
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