Customer Service Residential Construction

PROFILE OF QUALIFICATIONS

Skilled and competent professional with a solid background in Commercial/ Residential Construction and Logistics/Transportation. Advanced analytical skills with a working knowledge of principles, practices, concepts, and theories. Efficient and experienced in customer service, time management, proficient multi-tasking capabilities, dependable and hard-working.

PROFESSIONAL EXPERIENCE

Leader Auto Transport Llc (1/24-4/24)

Deliver vehicles to different locations. Provide custom services depending on the amount and type of vehicle needing transport. Drive locally or move vehicles OTR to meet the needs of a client.

Transport for the following organizations:

Car dealerships

Rental car companies

Online vehicle purchasing companies

Custom vehicle shops

Vehicle production factories

Auction services

Vehicle maintenance shops

Private transport companies

Premier UpKeep Services (5/23-Present)

Plan, organize, direct and evaluate the activities of commercial/residential building or renovations

Prepare bids for construction or renovation projects

Consult with customers, architects and engineers regarding plans and specifications

Select, hire and supervise trade subcontractors to do specialized work, such as plumbing, heating and electrical work

Plan and prepare work schedules and coordinate the activities of subcontractors

Inspect work performed by subcontractors to ensure quality and conformity with plans and specifications

Prepare and maintain a directory of suppliers and trade subcontractors

Develop and implement marketing and advertising strategies to promote services

Perform carpentry or other trade work during the construction or renovation process

Bigge Crane and Rigging- Houston, TX (2/19-5/23)

Respond quickly in the event of an emergency, notify appropriate personnel, and follow safety protocol

Performed maintenance of electrical systems and maintained heating and plumbing systems to ensure functionality

Survey buildings and repair mechanical systems to ensure they are consistent with health and safety regulations

Inspect alarm systems such as carbon dioxide and fire protection and quickly schedule repairs when needed

Undertake activities of pest control such as spraying insecticide

Plants new flowers, trees, grass, hedges, and bushes.

Maintains gardens and lawns, including mowing, trimming, pruning, raking, and weeding.

Waters plants and lawns and adds fertilizer as needed.

Install outdoor lighting and sprinkler systems.

Builds and renovates stone pathways, patios, and ledges.

Transportation Specialist – Local, Regional & OTR Driver

Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.

Obtained and maintained proper delivery authorization and pickup documentation.

Conducted daily DOT pre-trip inspections according to a set checklist.

Loaded and unloaded trailers with mechanical freight handling equipment.

Delivered personal Vehicles to homes and places of business within established time frames.

Interacted with customers and vendors in a friendly and timely manner.

Safely loaded and unloaded deliveries according to load size and content description.

Transported deliveries locally and over the road.

Managed discrepancy documentation for incoming shipments.

Submitted all delivery documentation promptly.

Maintained a daily, legible DOT logbook and submitted corresponding documents.

Completed basic maintenance such as minor repairs to keep the vehicle neat and running properly.

Reported all accidents, damage and malfunctions involving company equipment to management.

Inspected the truck for defects and safe operating conditions before, during and after trips.

Established and maintained excellent customer relationships.

Answered customer questions regarding delivery promptly and accurately.

Loaded and unloaded freight to ensure safety and minimize the risk of damage and dangerous conditions.

Cemex (4/18-2/19), 16366 HWY 6 MANVEL TX 77578, 713-***-**** DOT #824862

Harbinger Freight Services (7/17-4/18), 4225 CR 65 ROSHARON TX 77583, 281-***-****

DOT #3019352 / MC033478

API Group LLC (1/17-7/17), 2550 Gray Falls #100 HOUSTON TX 77077

Gee's Hot Shot Services (3/16-1/17), 6804 E HWY 6 SOUTH #360 HOUSTON TX 77083, 832-***-****

DOT #2471643, MC879614

Fast Care Inc. (12/15-3/16), 4322 WHIPPOORWILL MISSOURI CITY TX 77459, 718-***-****

DOT #2525714, MC905009

Mouton Express (8/14-12/15), 16218 RANGE VALLEY CYPRESS TX 77429, 832-***-****

DOT #2427956, MC848308

Villach Transport (3/14-8/14), 2600 SOUTH SHORE BLVD LEAGUE CITY TX 77573, DOT #2525784,

MC877240 713-***-****

Rail Crew America - Houston, TX 1/2013 – 9/2013 Location Manager

Performed regular observations to ensure proper procedures were followed by all drivers.

Performed pre-employment and random drug and alcohol tests, including mailing to lab.

Reviewed camera clips daily and provided coaching regarding work performance captured in the reviews.

Provided supervision, mentoring, and coaching for all location positions, Train all newly hired starters.

Ensures all training documentation is completed and submitted to the appropriate department.

Responsible for disciplinary actions and termination of staff and providing documentation within 24 hours to HR.

Scheduled and Performed monthly employee meetings

Processed and submitted all non-revenue payroll adjustments

Collaborated with the Federal Railway Authorities regarding reported Yard Safety issues.

Rail Crew America Supervisor/Fleet Manager – 8/2011 – 1/2013

Collaborated with management and staff members to formulate and implement policies, procedures, goals, and objectives. Implement schedule and policy changes.

Monitored operations to ensure staff members complied with administrative policies and procedures, safety rules, union contracts, and government regulations.

handling of dangerous goods.

Thorpe –Sunbelt Engineering Co. - 8/2008- 11/2010 Warehouse Manager/Laborer Foreman Inspect work at various stages of the installation process and works with the Superintendent to ensure that all applications by the craftsmen meet the project scope and customer specifications Delivery schedule, routing and report writing Assist Craftsmen’s’ and laborer personnel as workload duties dictate. Inventory and Inspection of all equipment.

Good-crane Corporation - Houston, Texas 2/2008- 8/2008 Quality Control Inspector Inspection: API, ABS, AWS exp in ASME, ASNT, and ISO-9001 process within Production Monitoring: ITP’s, PRQ’s, WPS, MTR’s and NDT procedures: UT, Mag/particle, Dye Penetrant Administering Weld Test and Certifications. Material verification, procedures: Heat-#s, tensile strength, etc.…

Porta-Kamp INTL. – Houston, Texas 7/2007 - 2/2008 Quality Control Inspector Quality Control functions: Incoming Raw Materials, In-process Steel Fabrication, In-process Assembly Document Control functions; Initiating, revising, approving, distributing, recalling, and archiving documents, Review engineering Drawings/Blueprints Enforce NCR’s, Hold Points, ECN, red tags, etc.… Procedures: UT, Mag/particle, Dye Penetrant

TCB; REAL ESTATE INSPECTIONS - Houston, Texas 06/1998-07/2007 License Real Estate Inspector:

Inspect Electrical, Plumbing, HVAC, and Structural of residential, commercial, and Industrial Effectively provide clear, concise, and accurate reports.

EDUCATION

Evan E. Worthing; H.S.

United States Marine Corps 1995-1998

Financial Management

Houston Community College

Automotive Repair

Construction

Inspection

Real Estate

Licenses/Certification/Training

CDL Class A, Automotive Technician Certification, welding codes, procedures, and processes. Microsoft Office, Access, PowerPoint, Publisher, Excel, Autodesk Architecture, Windows and Adobe Reader, etc.

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