Life Insurance Front Desk
Resume:
Interpersonal Skills
Adaptable
Contributor
Perceptive
Analytical Thinker
Resourceful
Conflict Management
Technical Skills
Lotus 123
Windows 7
2007-2010 PowerPoint
Objective
To acquire a position utilizing my business administration education and previous leadership experience.
Professional Experience
Western Southern Life Insurance Company – Cincinnati, OH May 2013 - Present
Claims Analyst
Consultant to other associates on cases they are handling.
Review, process, and pay death claims that are up to an approved amount, while maintaining company compliances.
Analyze trends in requests from agents and producers in order to identify and mitigate risk to Enterprise that maintain regulations.
Western Southern Life Insurance Company – Cincinnati, OH February 2008 – May 2013
Claims Approver
Processed claims for natural death benefits.
Facilitated training manuals for new associates.
Handled over 60% of workload on an approver’s level.
Western Southern Life Insurance Company – Cincinnati, OH February 2006 – February 2008
New Business Processor
Identified system and procedural problems and recommended resolutions.
Actively worked on E-term Business for Home Office Sales representatives.
Gathered, researched, and analyzed policy information that provided accurate information to each client. (Internal and External.)
Western Southern Life Insurance Company – Cincinnati, OH June 2005 – February 2006
Image Transaction Specialist
Trained new associates on different business units.
Evaluated new procedures to improve quality of imagery.
Correctly identified incoming correspondence for all business units and all departments.
Western Southern Life Insurance Company – Cincinnati, OH September 2003 – June 2005
Application Specialist
Pulled policies upon request.
Answered agent’s questions regarding completion of an application.
Reviewed and processed incoming mail to be imaged for several departments.
Vernon Manor Hotel – Cincinnati, OH June 2000 – January 2004
Assistant Front Desk Manager
Greeted customers.
Supervised numerous employees.
Made reservations for walk-in, fax, and incoming phone call clientele.
Organizations & Affiliations
2012-13 – United Way’s Emerging Leaders Member
Awards/Recognitions
Dec. 2010, Feb. 2011, April 2011, & June 2011 – Spots received for Teamwork,
and Assistance to Management and Extra Effort
April 2011 - SMIP Awards for Team Support, Extra Effort, etc.
SHONDA FINNELL
Cell: 513-***-**** • *********@*****.***
1104 Ann St. • Newport, KY 41071
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