Customer Service Data Entry

CB

CHRISTIAN BENTON

***********@*****.*** 915-***-**** Anthony, TX 79821

I can offer a strong team-oriented workspace / leadership skills to motivate those around to perform tasks with positivity and willingness to produce . Creating a strong environment that is copacetic and honest as well as respectful is a key aspect to having a productive and functional team

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in [Type] regulations and procedures.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Poised individual with well-developed skills, which include [Skill] and [Skill] resulting from career spanning [Number] years working as Service Advisor for [Type] company. Decisive multi-tasker with drive to take on new opportunities with great organization.

Service Recommendations

Progress Reporting

Data Processing

Attention to Detail

Performance Goals

Estimating Accuracy

Clerical Support

Multitasking and Organization

Listening Skills

Handling Customer Complaints

Excellent Communication

Product Training

Computer Skills

Customer Service

Documentation and Reporting

Courteous with Strong Service Mindset

Data Entry and Maintenance

Building Customer Trust and Loyalty

Call Documentation

Calm and Professional Under Pressure

Efficient and Detail-Oriented

Verbal and Written Communication

Multitasking and Prioritization

Order and Refund Processing

Understanding Customer Needs

40 wpm Typing Speed

Responding to Difficult Customers

Upbeat and Positive Personality

Creative Problem Solving

Customer Data Confidentiality

Customer Retention Strategies

Needs Assessment

Transaction Processing

De-escalation Techniques

Issue and Complaint Resolution

Data Entry

Loves Truck Stop Anthony, TX

Service Advisor

07/2020 - Current

Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Mentored junior team members and managed employee relationships. Utilized in-house systems and software to drive customer interaction and communication through service process.

Summary

Skills

Experience

Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Reached out to customers after completed sales to suggest additional service or product purchases.

Collected deposits or payments and arranged for billing. Supported sales team members to drive growth and development. Recommended additional, useful services to customers to increase overall sales.

Documented and scoped actions taken to resolve issues after service calls. Adjusted bills and refunded money to resolve customers' service or billing complaints.

Provided top quality control and eliminated downtime to maximize revenue.

Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Welcomed incoming individuals and ascertained needs by asking open-ended questions.

Handled telephone inquiries regarding appointments and work in process. Answered phone calls and responded to questions and concerns. Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Recommended improvements in products, service and billing methods to management to prevent future problems.

Explained amount for expected services and provided detailed answers to customer questions.

Promoted available products and services to customers during service, account management and order calls.

Calculated materials, supplies and labor costs to develop estimates and prepare work orders.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

Referred unresolved customer grievances to designated departments for further investigation.

Strengthened customer retention by offering discount options. Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.

N/A

High School Diploma

06/2015

Education and Training

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