Customer Service Sales Representative

Constance M Billings

Humble, TX 281-***-**** ********************@*****.***

Objective

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Experience

Hickory Farms- Cashier Nov 2023- Jan 2024

Greeted customers and answered any questions they had about the store's products and services.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Issued receipts, refunds, credits or change due to customers.

Stocked shelves with merchandise when needed.

Kohls Department Store- Customer Sales Representative Dec 2020- Jan 2021

Assessed customer needs to recommend appropriate products or services.

Answered customer inquiries regarding product features, availability, and pricing.

Developed relationships with existing customers through follow-up communications.

Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.

State of Michigan- Unemployment Insurance Examiner Jan 2004- Dec 2020

Reviewed unemployment insurance claims to determine eligibility and benefit amounts.

Analyzed claimant's work history, wages, and other relevant information to make determinations.

Provided claimants with accurate information regarding the benefits of filing a claim for unemployment insurance.

Investigated potential fraud cases involving false statements or misrepresentation of material facts by claimants.

Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.

Education

Delta College- Associate of Arts 1999

Bay City MI

Skills & abilities

Customer Service

Product Recommendations

Returns Processing

Cash Handling

Payment Collection

Cash Register Operation

Customer Assistance

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