Customer Service Representative
Resume:
Kierra Gray
************@*****.***
Skills
● Mediation and problem solving skills
● Demonstrate ability to meet the needs of patrons, dependable, hard working, reliable and punctual.
● Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.
● Work well as a team or independently.
● Resourceful, energetic, competent, multi-task and results oriented
● Met and exceed all performance goals to date.
Experience
October 2018-present
Stranded Beauty Studio, Tampa, FL - Hair Stylist
● Book clients using online system
● Receive inbound calls regarding appointments, cancellations, and inquiries
● Place orders to replenish inventory when needed
● Perform all services in a clean and professional environment.
● Consult clients with detailed, efficient home care to maintain best results
● Manage deposits at the end of the work day
● Maintain a sanitary work area and tools before and after each client. August 2022 - December 2022
Elevance Health, Remote - Customer Service Representative
● Resolve concerns of members and/or providers questions using computer based resources to find answers
● Guide member and providers with their healthcare needs
● Explain benefits, solve claim concerns, help find a doctor via phone calls, online chats or emails.
July 2018 - October 2018
Disney Reservation Center, Tampa, FL - Reservation Specialist
● Responsible for vacation planning & utilizing techniques.
● Deploy guest service skills and attention to detail. 2
Education
August 2007-June 2010
Tampa Bay Technical High School, Tampa, FL -Diploma
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