Human Resource Customer Care

LALITHA PATNAIK

Tampa, Florida ad5go3@r.postjobfree.com

Dynamic professional with a diverse background spanning Teaching, Customer Care, Human Resources, Recruitment, Learning & Development, and Business Analysis. Proven track record of leveraging expertise across multiple domains to drive strategic initiatives and optimize organizational performance. Skilled in HR processes, talent acquisition, employee development, and business requirements analysis.

EDUCATION

Post Graduate Diploma in Management (Major in Human Resource)

MIT School Of Distance Education, Pune, Maharashtra, India.

Bachelor of Arts (Major in Mathematics), Andhra University India.

Diploma in Education, (Specialization in Elementary Teaching) Board of Secondary Education, India.

Human Resource Consultant Certification

IAP (International Association of Professions Career College), USA.

Business Analyst Training Certification from Task Impetus Inc. USA

TECHNICAL SKILLS

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Experience with project management and collaboration tools (Asana, Slack)

Familiarity with CRM platforms (Salesforce.com)

Basic knowledge of ERP systems, including JD Edwards

Basic Cisco knowledge:

Understanding of Cisco networking principles and terminology.

Familiarity with Cisco routers, switches, and networking devices.

Knowledge of basic Cisco IOS commands for device configuration and troubleshooting.

Data Analysis and Visualization:

Basic knowledge in SQL for querying databases.

Familiarity with Power BI for data visualization and analysis.

Project Management Methodologies:

Understanding of Agile and Waterfall methodologies.

Ability to adapt methodologies based on project requirements.

Google Drive and G suite Application:

Document creation, collaborative editing, and version control in Google Docs.

Data management, spreadsheet creation, and real-time collaboration in Google Sheets.

Presentation design, slide creation, and sharing in Google Slides.

Proficient in Google Meet for virtual meetings and remote collaboration.

WORK EXPERIENCE

DIGITAL FACTORY, Inc.

Chicago, Illinois

Human Resource Associate

Dec 2023 - Present

Key Responsibilities

Expert in recruitment, onboarding, and training session organization with a focus on delivering exceptional customer care.

Master communicator skilled in sales presentations, relationship-building, and cross-functional collaboration.

Supports recruitment efforts by managing competency testing, checklists, applications, and system updates, while also overseeing leads from Applicant Tracking Systems and interdepartmental referrals, collaborating with team members to enhance submission turnaround time, and screening vendor candidate submissions for timely database updates.

Proficient in conducting standup meetings for project updates and actively participating in team synchronization efforts, with a demonstrated ability to distill complex information into concise, actionable insights suitable for high-level executive presentations.

Skilled in creating sign-in forms, managing email communications, and utilizing eLearning portals to tailor training resources for optimal customer care.

Experienced negotiator in B2B course price settlements and adept at managing pricing strategies.

Efficient in employee calendar management for training schedules and events.

Knowledgeable in conducting new hire orientation, facilitating onboarding, and utilizing JotForm for streamlined data collection.

MONEYANDADVICE ENTERPRISE

New York

Human Resource Intern

Oct 2023 – Dec 2023

Key Responsibilities

Assisted in the recruitment process by creating job postings on LinkedIn, screening resumes, and coordinating interviews, contributing to the acquisition of top talent.

Supported in maintaining HR records, ensuring accuracy and compliance with regulations and best practices.

Contributed to special projects related to HR policies, employee benefits, and workplace culture, actively engaging with team members and posting updates on Confluence.

Created initial screening tickets on ASANA, facilitating smooth communication and collaboration among team members.

Utilized Slack software for efficient communication within the HR team and across departments, ensuring timely responses and task management.

THE GARDNER SCHOOL

Nashville, Tennessee

Teacher

Sep 2017-Feb 2019

Key Responsibilities

In addition to prioritizing safety and fostering a nurturing environment, I also placed a strong emphasis on delivering exceptional customer care to both children and families.

This involved ensuring that their needs were met with empathy and professionalism, whether through addressing concerns, providing updates on child progress, or simply being attentive to their individual needs.

By maintaining open communication and actively listening to feedback, I aimed to create a supportive community where families felt valued and supported in their childcare journey.

PAWAR PUBLIC SCHOOL

Pune, India

Teacher

Oct 2012 – Sep 2014

Key Responsibilities

Developed engaging curriculum and managed administrative duties, including record-keeping and lesson planning, while delivering effective instruction and conducting student assessments.

Implemented classroom management techniques and fostered open communication with parents and stakeholders.

Provided student support and guidance, engaging with the school and community for a positive culture.

Conducted workshops and field trips to various places of learning.

Conducted parent teacher meets and counselling for students.

SRI CHAKRADHARA PUBLIC SCHOOL

Jun 2004 – Apr 2006

Andhra Pradesh, India

Teacher

Key Responsibilities

Monitoring Student Behavior and enforcing classroom rules.

Preparing lesson plans, tutoring students one-on-one or in groups, taking attendance, and monitoring student progress.

Attending faculty meetings and parent conferences, attending all training classes.

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