Customer Service Quality Assurance
Resume:
AM
ANDREA MAROCCO
************@*****.*** 315-***-**** Little Falls, NY 13365
I have an advanced understanding of being part of a successful business and strong team, and hard worker that is a fast learner and great listener that can display leadership skills when necessary. I have industry knowledge developed over fifteen years of experience in customer service. Polished in overseeing operations and takes a lot of pride in providing immaculate results. . A positive and upbeat professional with results-focused approach. Trustworthy and committed to delivering exceptional work.
Training and Mentoring
Employee Motivation
Strong Leadership
Training Experience
Positive Attitude
Fast Learner
Supervisory Experience
Staff Supervision
Technical Knowledge
Incidents Management
Quality Assurance
Materials Inspection
Continuous Improvement
Activity Reporting
Production Error Correction
Team Collaboration and Leadership
Strong leadership
Training and mentoring
ADK Food & Fuel
Night Shift Supervisor
09/2022 - Current
Resolved customer complaints and reported issues to senior management. Conducted training to new employees.
Improved efficiency by developing lists of necessary tasks for the entire team to finish.
Developed strategies for improving operational systems, processes and practices.
Managed inventory to ensure adequate supplies and fresh meals were available at all times.
Completed all closing duties so the opening shift would be equipped to begin their shift without any setbacks.
Supervised daily activities of employees to ensure proper execution of tasks.
Kept areas clean, neat, and inspection-ready to comply with product guidelines because we handle food regularly.
Engage in conversation with regular customers and addressing their concerns
Displayed strong telephone etiquette, effectively handling difficult calls. Beardslee Castle
Food and Beverage Server
08/2018 - 11/2022
Checked with customers to determine satisfaction with meals, and promptly taking action to correct problems.
Assisted other servers during peak periods, when short-staffed, or training new employees.
Skilled in multitasking as I would be catering a large event in one section of Summary
Skills
Experience
the building while having tables on another floor.
Increased sales with suggestions and a vast knowledge and enthusiasm of the food and drinks served at the establishment.
Followed proper sanitation standards when handling food and beverage items, took food allergies and cross contamination seriously and enforced it to my peers.
Operated POS terminals to input orders, split bills and calculate totals. Provided exceptional service to high volume of daily customers, and would often receive high praise to the management from the guests. Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Completed cleaning duties, stocking for the opening shift, and setting up the arrangements for events the following day.
Ally Bank
Online Customer Service Representative
04/2016 - 06/2018
Answered phone calls to give quick answers and solve problems customers may be having with their accounts
Created high yield interest investment accounts for customers such as CDs and IRAs
Developed customer service processes to improve customer satisfaction. Maintained professionalism and composure during high stress interactions, and maintaining the ability to provide a positive outcome for both the customer and the company
Helped customers with basic account maintenance such as ordering new checks, new cards, transferring money from one account to another one, confirming deposits and completing wire transfers.
Herkimer County Community College Herkimer, NY
Associate of Arts in Fine Arts
06/2012
Received a full scholarship by maintaining a 3.5 GPA or higher Clark Brossy
Supervisory Contact Representative IRS
*****.*.******@***.***
Skyler Graham
Paralegal and Office Manager
**************@*****.***
Mark Blask
Mayor of Little Falls City
mayor@cityoflittlefalls.net
Education and Training
References
Contact this candidate