Supply Chain, Project Management

Deeksha Sharma

** ******* ****** ***, ********, ON L6Y 6A8

Phone: 905-***-**** Email: ****************@*****.***

SUMMARY OF QUALIFICATIONS

Proficient in utilizing project management software such as Monday.com and Microsoft Project to streamline tasks and enhance productivity.

Skilled in Microsoft Word, PowerPoint, Excel, and Project for comprehensive document creation, presentation development, data analysis, and project management.

•Experience in providing exceptional customer service.

•Outstanding leadership, team-working and customer-service skills

•Excellent verbal and written communication skills in English, Hindi, and Panjabi

•Aware of worker safety and work-place hygiene

•Highly organized, pays close attention to detail and able to multi-task.

•Demonstrated ability to read and follow instructions and comply with company standards.

•Hard working, motivated and quick learner

•Physically fit with the ability to stand for long periods of time.

•Multilingual with fluency in English, Hindi, and Punjabi

•Work well individually as well as in a team.

WORKING EXPERIENCE

STUDENT BIRYANI, BRAMPTON (April 2023 to till date)

Front Desk and Kitchen Responsibilities:

•Provided exceptional customer service by greeting and assisting customers, taking accurate orders, and ensuring attention to detail and special requests.

•Presented menus to customers, explaining available food and beverage options, and offering knowledgeable recommendations.

•Collaborated with kitchen and bar staff to ensure efficient and timely service.

•Handled cash and credit card transactions, including processing payments and providing excellent customer care.

•Maintained cleanliness and organization at the front desk area, including managing reservations and phone calls.

•Assisted chefs with food preparation, retrieving ingredients, and ensuring food quality and freshness.

•Arranged and garnished dishes with attention to detail, enhancing their visual appeal.

•Cleaned and sanitized kitchen equipment, appliances, utensils, and work areas.

•Washed dishes, pots, and utensils, and managed trash disposal.

•Assisted in inventory management, restocking supplies, and maintaining a clear and safe working environment.

•Worked well under pressure, meeting time constraints, and producing delicious and visually appealing dishes.

•Operated kitchen equipment proficiently, such as slicers, mixers, grinders, and food processors.

NOVELTY GROCERS - CANADA (September 2022 to January 2023)

•Extensive experience in grocery retail

•Answered customers' questions regarding products, prices, and availability.

•Always maintained friendly and professional customer interactions.

•Checked prices for customers and processed items sold by scanning barcodes.

•Scanned items quickly to keep lines moving and reduce overall wait time.

•Trained new employees in cashiering procedures, helping in resolving complaint issues.

•Stock shelves, backup stores, and displays.

•Wiped down counters to remove debris and maintain cleanliness.

•Processed efficient and accurate cash, check, debit, and credit card payments using Point of-Sale system.

METRO LOGISTICS Warehouse, Brampton (May 2022 to August 2022)

•Proficient in precisely labeling freight, overseeing inventory, verifying quantities, and utilizing computer systems to maintain records and track shipments within busy warehouse settings.

•Maintain comprehensive records of all materials handled within the warehouse.

•Follow all company guidelines regarding packaging to ensure items arrive at their destination.

•Preparing and sorting documents for Data entry.

•Checking to ensure the Accuracy of Data which has been inputted.

•Achieved exceptional levels of customer satisfaction through timely, accurate processing and shipping of orders.

•Recognized for a team-oriented approach, contributing to enhanced efficiency and nearly flawless order tracking and processing with close to 100% accuracy.

CUSTOMER REPRESENTATIVE- INDIA (March 2021 to January 2022)

•Manage large amounts of incoming phone calls.

•Generate sales leads.

•Identify and assess customers’ needs to achieve satisfaction.

•Build sustainable relationships and trust with customer accounts through open and interactive communication.

•Provide accurate, valid, and complete information by using the right methods/tools.

•Meet personal/customer service team sales targets and call handling quotas.

•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

•Keep records of customer interactions, process customer accounts and file documents

•Follow communication procedures, guidelines and policies.

•Take the extra mile to engage customers.

EDUCATIONAL QUALIFICATION

•Global Logistics and Supply Chain management from Canadore College @Stanford Brampton, ON (April 2024)

•Project Management (PRT) from Fleming College Toronto, ON (2023)

•Master’s in Physics from DBU, India (2016)

•Bachelor of Education from Punjabi University Patiala, India (2018)

•Bachelors in science from PU Chandigarh, India (2014)

CERTIFICATIONS:

Project Management: Choosing the Right Online Tool (LinkedIn)

Project Management with Monday.com (LinkedIn)

Learning Microsoft Project for the Web (LinkedIn)

Completed Glo-Bus simulation as part of supply chain course at Canadore College.

PROFFSSIONAL QUALIFICATION & LICENSES

•Valid Ontario Security Guard license.

•Completed 40-hour basic training course through Ontario Security Training.

•Completed First Aid And CPR- Level C Certified.

•Proficient computer skills: Microsoft word, Excel, PowerPoint

•CTET & PTET Qualified in July 2019 & Jan.2020 respectively

EXTRA CURRICULUM ACTIVITIES AND SKILLS

•Participated in Nation Workshop on Advanced Surface characterization Techniques held on Thapar University Patiala

•Actively participated in on-the-spot painting competitions while in school and college

•Participated in quizzes, acting, and debate competitions.

•Participated in cultural functions of school.

•Capable of preparing detailed report and record

AVAILABILITY

Available for full/Part time work (Legally can work 40 hours in a week)

Contact this candidate