Customer Service Social Media

SUMMARY

HIGHLIGHTS

EXPERIENCE

EDUCATION

DENISE LEGRANDE

***** * ****** **, ********, UT 84096 C: 503-***-**** ******************@*****.*** High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Stylist skilled at studying facial features and hair condition to determine best hair styles and treatments. Exceeds sales goals by upselling salon products and promoting the business by word of mouth and through social media outlets. Outstanding customer service

Innovative hairstyling

techniques

Razor cutting expert

Flexible schedule

Quick learner

Business management

Team player

05/2015 to Current Hairstylist

Great Clips Herriman, UT

Examined hair texture and condition to determine appropriate treatment. Designed traditional and contemporary hair styles for men and women. Educated guests on proper hair care. Promoted and sold salon services and products. Politely answered the phone and scheduled appointments for clients.

05/2008 to 01/2015 Manager/Hairstylist

Great Clips Wilsonville, OR

Managed team of 8 of professionals. Defined strategy and business plan for growth. Served as mentor to junior team members. Conducted weekly salon inventory. Briefed employees about the salon's success and announced monthly sales goals. Trained over 15 new stylists and 2 assistants. Created repeat business by developing long-term relationships with regular customers. 04/2004 to 03/2008 Manager/Hairstylist

Great Clips Slc, UT

Mentored new staff to enhance salon development and increase productivity. Trained 7 new stylists and assistants. Created repeat business by developing long-term relationships with regular customers. Supervised front end of the store and coordinated employee schedules. Sanitized workstations and salon equipment for safety purposes.

01/2002 to 02/2003 Student Instructor/Instructor

Sherman Kendall Acadamy Midvale, UT

Developed interesting course plans to meet academic, intellectual and social needs of students. Used variety of teaching techniques to encourage student critical thinking and discussion in the beauty profession. Established and enforced rules for behavior and procedures for maintaining order among a class.Developed, administered and corrected tests and quizzes in a timely manner. Designed lesson plans focused appropriate material. 2002 Active Licence: Cosmetology/Barber Instructor Sherman Kendall Acadamy Midvale, UT, USA

2001 Active License: Cosmetology/Barber

Sherman Kendall Acadamy Midvale, UT, USA

2001 General Studies

Salt Lake Community College SLC, UT, USA

1992 High School Diploma

Jordan High School SLC, UT, USA

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