Customer Service Night Auditor

Angela Kemp

Education

Bachelor Science- Management

Oakland University

Rochester, MI

Professional Profile

Property Management professional with twenty-five+ years of experience in customer service, financial management, leasing, housing compliance, and maintenance. Well balanced, self-motivated, disciplined and work well under pressure. Task and results orientated while possession conflict and problem-solving skills. Relevant Skills and Detailed Experience

Property Management & Housing Compliance

• Managed the overall operations of various affordable housing communities; rent collection, maintenance management, procurement, client interaction, inventory control and leasing.

• Complete residential certifications for Low Income Public Housing (LIPH) Low Income Housing Tax Credit (LIHTC) and Multifamily Housing program.

• Eligibility screening, initial, annual, and interim certification completion for LIPH, LIHTC and Multifamily Housing Program.

• Compliance file reviews for LIPH, LIHTC, Housing Choice Voucher (HCV), and Multifamily Housing program.

• Managed a commercial portfolio consisting of a shopping strip mall and office building.

• Prepared financial and status reports for regional property manager and owners. Hotel Management

• Prepared daily reports for General Manager, Owners and Department Heads.

• General bookkeeping duties and front desk clerk, cashier, check ins/check outs.

• Assisted Banquet Manager with restaurant reservations and banquet staff support.

• Provided customer service, hotel group sales reservations, and housekeeping support Virtual Customer Service

• Live OPS-Tier 2/Escalations/Intuit Turbo Tax Product Support

• Arise – CSP/ Intuit Turbo Tax Product Support

• Great Health Works – IBO/Omega XL

Employment Details

2019 – Present Compliance Consultant/Contractor – Hummingbird Management and Compliance Group, LLC 2014 – Present Virtual Customer Service Representative – Angela Virtual Service 2018 – 2018 Night Auditor – Holiday Inn Express

2011 – 2014 Office Manager – Hummingbird Management Group, LLC 2007 – 2010 Community Manager – Premier Property Management 2005 – 2010 Community Manager – Fourmidable

1978 – 2005 Property Manager/Assistant Manager – Management Systems, Inc. 2000 – 2001 Front Desk Associate – Omni Detroit Hotel 1998 – 2000 Night Auditor – Ramada Inn

1995 – 1998 Night Auditor/Front Desk – Bostford Inn

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