Data Entry Customer Relations

BRIAN KINNEY

FRONT DESK AGENT

563-***-**** ***********@*****.*** Bettendorf, IA 52722

PROFESSIONAL SUMMARY

Dynamic and results-oriented professional with a track record at Midamerican Energy, adept in Data Entry and Customer Relations. Excelled in prioritizing calls and efficiently resolving conflicts, significantly enhancing customer satisfaction. Demonstrates exceptional multitasking and schedule management skills, ensuring seamless operations and positive outcomes.

SKILLS

Route Navigation

Schedule Management

Data Entry

Customer Relations

Conflict Resolution

Prioritizing calls

Closing tickets

EXPERIENCE

DISPATCHER JBA towing

Davenport, IA

March 2023 - October 2023

Excelled in multitasking to manage a high call volume with professionalism and efficiency.

Proficiently used computer systems for data entry, tracking, and managing of driver information.

Responded quickly to emergency situations involving drivers or vehicles.

CSR Midamerican Energy

Davenport, IA

September 2018 - May 2019

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Responded to telephone inquiries and complaints following standard operating procedures.

Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Updated and maintained database with accurate customer information and timely data entry.

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

Investigated and researched issues to determine root causes and appropriate resolution methods.

Utilized automated systems to log and retrieve call information.

SALES ASSOCIATE Tires plus

Davenport, IA

July 2017 - August 2018

Greeted customers warmly and offered assistance.

Helped customers find and select products.

Kept work area clean, organized and free of clutter at all times.

Performed cleaning tasks, keeping store neat and organized.

Assisted customers with product selection to ensure customer satisfaction.

Operated cash register and POS to handle purchases, refunds, and exchanges for customers.

Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

REFERENCES

References available upon request.

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