Customer Service Team Member

Lisa M. Moore

**** **** ****, *******,********* *7087

Seeking a position as a team member of a reputable firm/organization with an opportunity to utilize my customer service experience and ability to build lasting report with clients assisting in problem-solving and conflict resolution.

Experience

[November 22, 2022-present]

Primary Caregiver/Private Client

Provide personalized care and support to a disabled Veteran. Assist with daily activities, personal care, medication management, meal preparation, and ensuring the well-being and safety. Schedule and transport to all medical appointments.

[September 26, 2022- December 2, 2022]

Administrative Support Assistant/State of Tennessee-Rose International

Contract work for the State Department of Health Viral Hepatitis Department. Entered Lab reports into the CDC database insuring accuracy and helping prevent and measure disease cases statewide. Opened investigations as needed as well as closed them if applicable.

[February 14, 2022-September 11, 2022]

Uber Driver /Uber Eats Delivery-Uber Inc.

Through the application platform go online and go to designated address to pick up riders and take them to their destination or go to the restaurant designated and pick up the items ordered and deliver them to their address.

[August 9, 2021- February 4, 2022]

Application Case Specialist New Business Case Management- Aetna

Review incoming Medicare applications to determine which enrollment period the application is in. Communicate with agents to get the proper documentation needed to process the application. Decline and re-open applications as instructed by the underwriters or as the intel indicates. Submit applications to the proper department to be processed.

[March 19, 2018-February 4, 2020]

Resolution Specialist Intake Specialist-Wesley Financial Group, LLC

Received New Files Weekly- Reviewed each file. Planned a strategy which included but was not limited to, client mentoring, advising and coaching, drafting various letters, reaching out to the necessary Regulatory Agencies to advocate the client's termination from their contract. Keeping detailed records, updating throughout the process. Documenting all steps into the Salesforce database meeting the company as well as client standards. Intake- Welcomed clients to the company answering any questions they might have. Issuing client intake documentation to be completed and entered completed information into Salesforce database insuring accuracy. Scanned documents and placed in the virtual file then creating a paper file with said documents to issue to resolution specialists weekly.

[January 2n2013-July 14, 2017]

New Client Intake Paralegal-Castle Law Group, PC/TAI International LLC

Received new client information in a high-volume setting-Called client to verify accuracy, then entered the information into office management software, Clio, sending, receiving, scanning, and entering all documents relating to their complaint moreover providing the attorneys with the information needed to proceed with client's case. Duties included but not limited to data entry, scanning and filing, drafting Engagement Agreements, Letters of Representation, other dictated documents and assisted with drafting litigation complaints. Communicated expectations on behalf of the firm to new clients for representation as well as helping manage some cases. Assisted with general office tasks and training of new hires within the firm.

[May 2006-August. 2007]

Onin Staffing Staffing Supervisor

Recruited qualified candidates for several large manufacturers. Answered incoming calls, issued applications, interviewed, tested, conducted background checks as well as drug screening. Scheduled and performed orientations and tours for new hires as well as check ins at the facilities. Assisted with payroll reporting employee hours and pay. Issued employee checks making any necessary changes to ensure proper payment each work week.

[November 9,2003-November 11, 2011]

Notary Public at Large State of Tennessee-Self Employed

Notarized documents for individuals as well as mortgage companies and title companies. Duties included illustrating and interpreting the legal jargon on all loan documents to ensure that clients conceive and understand the documents they were signing. Commuted throughout the State of Tennessee to personally complete and submit documents and meet deadlines in an aggressive and time-sensitive environment.

[April 9,,2002-September 5, 2003]

Bridgestone Metalpha Wet Draw Team Member

Responsible for loading the spool of wire at the beginning of each line welding it with accuracy to assure smooth run through dies. Take up finished spooks of product at 30 minute intervals. Perform daily die changes and repair ruptures as they occur during process

. [November9,1998-October14, 2001]

Trane Company Production Team Member

Worked in several departments. Control Box. Building, wiring, testing, then installing into units on the line. Kan-Ban-Use tow-motor to set dies into press and punch out parts to build units. Also, used brake press to form parts. and spot weld some parts together doing quality checks on all to ensure accuracy.

Education

Clarksville High School 84-88-Diploma

References

Kim Grace-615-***-****

[Former Office Mgr. and Administrative Assistant to the CEO-Castle Law Group, PC]

Brian Gentry-615-***-**** [Director of Business Development-Castle Marketing]

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