General Manager Human Resources
Resume:
GERALDINE
DENISE
MCDANIEL
PRAISEISWHATIDO**@YA
HOO.COM
Spartanburg, SC 29301
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
PROFESSIONAL SUMMARY
CKE HARDEE'S - GENERAL MANAGER
2451 RIEDVILLE RD., South Carolina • 04/2016 - Current WORK HISTORY
Managed budget implementations, employee reviews,
training, schedules and contract negotiations.
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Developed and maintained relationships with customers and suppliers through account development.
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Maximized efficiency by coaching and mentoring
personnel on management principles, industry practices, company procedures and technology systems.
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Implemented operational strategies and effectively built customer and employee loyalty.
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Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
•
Reduced costs, managed delivery schedules and
performed risk analysis to improve overall profitability.
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Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
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Set, enforced and optimized internal policies to maintain responsiveness to demands.
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Assessed reports to evaluate performance, develop
targeted improvements and implement changes.
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Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
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• Delivered business strategy and developed systems and SKILLS
• Department Oversight
• Financial Statement Review
• Focus and Follow-Through
• Business Leadership
• Hiring and Onboarding
• Human Resources Oversight
• Administrative Management
Records Organization and
Management
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• Originality and Creativity
Problem Anticipation and
Resolution
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• Management Training
Finance and Accounting
Oversight
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Mathematical Calculation
and Reasoning
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• Sales Team Development
• Program Development
BIBLE WAY CHRISTIAN
EDUCATION
EDUCATION
Columbia, SC • 01/2014
THEOLOGY DEGREE
Pastoral Counseling with a
specialization in theology will
provide you with the training
to integrate theological
principles with the
psychological knowledge to
provide compassionate
pastoral and counseling care.
This training enables you to
provide counsel and assistance
in a variety of church and
ministry settings. The master's
in pastoral counseling distance
learning degree will build
upon previously gained
knowledge to transform you
into a capable leader, having
the ability to address a variety
of situations.
research, analysis and
presentation skills
•
critical thinking skills and
the ability to interpret
information, formulate
questions and solve
problems
•
organisational and time
management skills
•
teamworking and
communication skills
•
writing skills, including
accurate referencing and
the ability to construct a
reasoned argument
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• IT skills
empathy and the ability to
understand people and
their motivations
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• the ability to appreciate
SEARS & ROEBUCK - Shipping and Receiving Manager
Spartanburg, South Carolina • 11/2014 - 04/2016
procedures to improve operational quality and team efficiency
Applied performance data to evaluate and improve
operations, target current business conditions and forecast needs.
•
Established and administered annual budget with
controls to prevent overages, minimize burn rate and support sustainability objectives.
•
Negotiated with 100 different freight companies and received annual contracts resulting in cost savings of 100%.
•
• Pulled, verified and packaged items for shipment. Operated forklifts, lift trucks and hand trucks to move items around warehouse.
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Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
•
Boosted inventory and recordkeeping accuracy by
conducting thorough inspections and comparing shipment contents with documentation.
•
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping
problems.
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Lead team of 15 employees packaging, palletizing and shipping up to 321 boxes per day.
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Monitored and reported on transportation costs and properly filed shipping documents.
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Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
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Stacked and stored pallets at end of shift to keep warehouse clean and organized.
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Conducted training programs with employees to promote familiarity with company products and applications.
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Organized storage areas to optimize materials
movements and minimize labor hours.
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Communicated with vendor representatives to resolve damaged shipments and item shortages.
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Maintained accurate computer records of materials
weights, bill amounts and identified variances.
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Spartanburg High School
Spartanburg, SC • 03/1988
High School Diploma
different perspectives and
take on board others' views
the ability to work
methodically and
accurately
•
independence of mind and
the ability to think for
yourself.
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SEARS & ROEBUCK - Human Resources Manager
Spartanburg, South Carolina • 09/2010 - 12/2015
SEARS & ROEBUCK - Softlines Manager
Spartanburg, South Carolina • 09/2009 - 08/2010
Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
•
Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
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Organized and led staff orientation programs and
training to promote collaboration. The Liaisons for GSA HR when new information came out.
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Motivated employees through special events, incentive programs and constructive feedback. Staffing over 175 regular season holidays staffing over 250 employees @ a time.
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Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position
knowledge and skillset.
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Monitored and handled employee claims involving
performance-based and harassment incidents.
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Directed job fairs to bring in local talent for long term and seasonal positions.
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Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
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Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
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Conducted, evaluated and created cycle counts to verify accurate inventory.
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Increased store sales 10% by creating and following action plans to achieve goals.
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Designed floor plans to maximize merchandising
strategies by refreshing signage, organizing displays and keeping premises de-cluttered.
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Assisted customers in selecting TV products by explaining features and benefits, discussing price points and asking open-ended questions.
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Elevated store's guest satisfaction [Number]% by
guaranteeing swift resolution of customer issues.
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SEARS & ROEBUCK - Sales Associate
Spartanburg, SC • 06/2007 - 09/2008
Trained team members in successful strategies to meet operational and sales targets.
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Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
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Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
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Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
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Examined incoming inventory, merchandised shelves and prevented shrinkage.
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Organized racks and shelves to maintain store visual appeal, engage customers and promote specific
merchandise.
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Provided positive first impressions to welcome existing, new and potential customers.
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Helped customers locate products and checked store system for merchandise at other sites.
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Answered customer questions regarding sizing,
accessories and proper care for merchandise.
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Engaged with customers to effectively build rapport and lasting relationships.
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Prepared merchandise for sales floor by pricing or tagging.
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Solved customer challenges by offering relevant products and services.
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Increased sales by offering advice on purchases and promoting additional products.
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Maintained customer satisfaction with quick and
professional handling of product returns.
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