Customer Service Representative

Suzanne Varlaro

*** *** ******, **** *****, New Jersey, 08005, US • 609-***-**** • ******@*****.*** Astute customer service representative who is dedicated to providing excellent customer service and assistance. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Supporting staff in handling service issues and customer communications in order to maintain service standards. Always looking for new ways to increase revenue and improve customer satisfaction. Dedicated to learning, growing, and succeeding in any industry. Organization

Relationship development

Customer service

Problem resolution

Marketing strategy

Merchandising operations

Team building

Communications

Business operations

Operational improvement

Team management

Child development - Associate of Arts

Ocean County College - Toms River, NJ

Business Management - Some college (No degree)

Ocean County College - Toms River, NJ

Jewelry Manager - December, 2019 to Present

T.J. Maxx & HomeGoods - Stafford Township, NJ

Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.

Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

Kept the store clean, well-stocked, and well-organized by streamlining daily operations and introducing new procedures. Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.

Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Customer Representative - September, 2015 to May, 2019 Tilton Fitness - West Creek, NJ

Increased customer loyalty by providing outstanding service in response to questions and complaints.

Use standard office equipment and computer programs. Described and explained details about classes offered and private training options to inform customers and guide purchasing decisions. Kept track of incoming customer inquiries via phone, fax, and electronic database systems.

Provided primary customer support to internal and external customers in a fast-paced environment.

Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards. Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.

Manager - April, 2012 to August, 2014

Suzie's Ice Cream - West Creek, NJ

Used my strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand.

Provided on-the-job training to new employees.

Increased team member productivity by improving performance monitoring and implementing motivational strategies. Developed and maintained relationships with customers and suppliers.

Provided excellent customer service by responding quickly and efficiently to customers' requests.

Completed all point of sale opening and closing procedures. Customer Service Representative - September, 2009 to April, 2012

Kohl's - Manahawkin, NJ

Educated customers about promotions to increase sales. Answered customer calls promptly to avoid long wait times on hold. Setting appointments, shipping and special-order requests, and arranging merchandise pick-up at other locations were all things I helped customers with.

Aided sales associates by providing knowledgeable assistance with a variety of issues.

Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions. Promoted available products and services to customers during service, account management, and order calls.

Preschool Teacher - September, 1993 to August, 2010 Tots And Us Nursery School - Manahawkin, NJ

Monitored students' educational progress with individual charts and files.

Used play-based learning strategies, such as crafts and games, to provide a variety of learning opportunities.

Encouraged reasoning and problem solving through active exploration games and activities.

Promoted physical, academic, and social development by implementing a variety of classroom and outside activities. Gave one-on-one attention to the children while maintaining overall focus on the entire group.

Collaborated with teaching staff to assess individual progress and make recommendations for appropriate learning strategies. Allotted plenty of time for outdoor exploration every day. Kept classrooms under control by clearly outlining expectations and reinforcing positive behaviors.

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