Customer Service Medical Supply
Resume:
Profile
My professional background encompasses a diverse range of roles in sales, administration, and customer service, marked by a commitment to excellence. My skill set includes expertise in recruitment, training, mentoring, coaching, and staff development. In addition to my friendly and persuasive demeanor, I possess exceptional customer service skills and a results-oriented mindset, consistently meeting and exceeding set targets. I excel in delivering on-time service and consistently go the extra mile.
Professional Experience
Remote Purchasing Coordinator
MSA Outsourcing Solutions
01/2021 – present
Johannesburg, South Africa
My duties include, but are not limited to:
•Identify and evaluate medical supply needs for nursing homes and rehabilitation centers.
•Collaborate with healthcare professionals to ensure accurate and timely orders.
•Research and negotiate with medical supply vendors to obtain competitive pricing.
•Maintain a comprehensive inventory of medical supplies, ensuring adequate stock levels.
•Work closely with Food Services Directors to determine food and supply requirements.
•Cultivate and maintain strong relationships with multiple vendors.
•Foster positive relationships with Food Services Directors, nursing staff, and regional managers.
•Maintain accurate records of all purchase orders, invoices, and contracts. Sales and F&I
Carter Dealerships
06/2019 – 01/2021
Johannesburg, South Africa
My duties included, but were not limited to:
•Initiated communication with prospective clients who expressed interest in purchasing a vehicle through our app.
•Proficiently completed applications and submitted them to financial institutions, ensuring a streamlined and efficient process.
•Demonstrated a high level of proficiency in utilizing the Carter CRM system, aligning with company operating protocols.
•Guided customers in making informed decisions regarding their vehicle purchases, offering valuable insights and assistance.
•Offered expert advice to customers on vehicle financing and insurance product choices, ensuring their needs were met.
•Efficiently managed the coordination of trade-in valuations, facilitating smooth transactions.
•Delivered exceptional customer service as the primary point of contact for clients, ensuring their needs were met and exceeded.
Corporate Services Co-ordinator
Democratic Alliance FHO
06/2017 – 05/2019
Johannesburg, South Africa
My duties included, but were not limited to:
•Managed a team of 25 individuals, overseeing their daily activities and ensuring efficient operations.
Danielle Samuels
Purchasing Coordinator
************.*@*****.***
Johannesburg, South Africa
Married
•Provided general administrative support, including filing, typing letters and emails, and handling document control.
•Screened and managed calls from clients and suppliers while also providing reception relief.
•Coordinated catering and meeting setups for Nkululeko House events, including press conferences.
•Maintained constant client liaison during campaigning season, ensuring successful workshops and meetings.
•Managed relationships with various suppliers and negotiated contracts as needed.
•Organized monthly Federal Council meetings for 150 DA parliament members in Johannesburg.
•Handled meeting catering quotations and invoices, ensuring accurate financial records.
•Prepared daily reports on department activities, addressing issues related to stationary, groceries, and interviews.
•Compiled monthly reports on department functions, maintenance, and budget adherence.
•Addressed queries from all levels of the organization, including managers and party leaders.
•Arranged press conferences and TV interviews, overseeing catering and invoice management within allocated budgets.
Corporate Services Administrator
Democratic Alliance FHO
01/2017 – 06/2017
Johannesburg, South Africa
My duties included, but were not limited to:
•Provided general administrative support, including filing, typing letters and emails.
•Screened calls from clients and suppliers, and also offered reception relief.
•Acted as a primary client liaison point of contact.
•Maintained effective communication with suppliers, ensuring smooth transactions.
•Organized both internal and external meetings involving Federal Leaders.
•Facilitated flight and accommodation bookings for members visiting the Johannesburg office.
•Managed meeting catering quotations and invoices while ensuring boardrooms were prepared for scheduled meetings.
•Conducted data capturing and typing tasks.
•Controlled document management, preventing double bookings and tracking meeting-related expenditures.
•Generated daily reports, invoicing the appropriate departments for meeting bookings and maintaining records.
•Addressed queries related to membership, departmental bookings, and catering and meeting documentation for scheduled meetings.
•Managed managers' diaries and handled boardroom booking requests. Office Manager
Buddies Hiring
01/2016 – 12/2016
Johannesburg, South Africa
•Provided comprehensive general administrative support, encompassing filing, typing letters, and managing emails.
•Screened all incoming calls, effectively managing communication with clients and suppliers.
•Acted as a key point of contact for clients, ensuring their needs were met.
•Organized meetings with both current and prospective clients.
•Coordinated mock setups to enhance client interactions and presentations.
•Generated client quotations and managed invoice processing.
•Conducted data capture and typing duties, maintaining documentation accuracy.
•Oversaw document control, preventing scheduling conflicts and tracking expenditures.
•Prepared daily and monthly reports using Excel for sales forecasts and budget analysis.
•Addressed client and supplier queries efficiently.
•Managed diaries, making appointments and coordinating schedules.
•Arranged travel accommodations and logistics.
•Led a team of ten employees, overseeing daily company operations.
•Spearheaded the planning and execution of company functions.
•Managed boardroom bookings and recorded meeting minutes.
•Handled the procurement of stationary, groceries, and office supplies, ensuring adequate inventory levels.
Personal Assistant
Décor Mechanics
Johannesburg, South Africa
My duties included, but were not limited to:
•Provided general admin support, including filing, typing, and email communication.
•Screened calls from clients and suppliers.
•Acted as a client liaison.
•Organized meetings for clients and Advisors.
•Administered staff control and handled admin tasks.
•Prepared client reviews and proposals for Advisor meetings.
•Conducted data capture and typing.
•Managed document control for personal files.
•Generated daily and monthly Excel reports on client base and wealth files for Advisors.
•Addressed inquiries from Advisors and clients regarding portfolios.
•Managed client document submissions and wealth applications.
•Controlled petty cash.
•Handled diary management for four Advisors and their travel arrangements.
•Oversaw office management.
•Provided monthly client value updates.
•Planned company functions and managed boardroom bookings. Broker Assistant/Office Manager
SP Wealth Management
01/2008 – 12/2014
Johannesburg, South Africa
My duties included, but were not limited to:
•Managed general admin tasks, including filing, typing, and email correspondence.
•Screened calls from clients and suppliers.
•Acted as a client liaison.
•Coordinated meetings with clients and Advisors.
•Oversaw staff control and administrative duties.
•Prepared client reviews and proposals for Advisor meetings.
•Conducted data capture and document typing.
•Ensured secure storage and filing of personal documents in document control.
•Generated daily and monthly Excel reports on the client base and wealth files for Advisors.
•Addressed inquiries from both Advisors and clients regarding portfolios.
•Managed client document submissions and wealth applications.
•Controlled petty cash.
•Provided diary management for four Advisors and organized their travel arrangements.
•Handled office management responsibilities.
•Sent monthly updates to clients regarding their values.
•Planned company functions.
•Managed boardroom bookings.
Sales Administrator
KWV Wines
01/2005 – 12/2007
Johannesburg, South Africa
My duties included, but were not limited to:
•Managing general administrative tasks, including filing, typing, and email correspondence.
•Screening calls from clients and suppliers.
•Acting as a client liaison.
•Conducting data capture and typing.
•Overseeing document control, ensuring monthly stock sheets were kept up to date.
•Generating daily and monthly reports on forecasts and sales projections.
•Addressing inquiries from clients and drivers regarding deliveries.
•Managing all orders for Makro, PnP, Checkers Group, Spar Group in the Gauteng area.
•Handling the invoicing process for orders from my list of clients. Education
Matric Certificate
Glenvista High School
Johannesburg, South Africa
Majored in the following subjects:
•English
•Afrikaans
•Biology
•Physical Science
•Maths
•Home Economics
Hotel Management & Catering
Damelin College
2001 – 2003
Randburg, Johannesburg, South Africa
Basic PC Training and MS Office
Computer Training School
Soft Skills
Communication Continuous Learning Emotional Intelligence Collaboration Problem Solving Critical and Logical Thinking Time Management Adaptability Languages
English Afrikaans
Hard skills
Microsoft Office
Syspro
Basic First Aider
SAP
Basic First Aider
References
Carol Sehube, Manager, MSA Outsourcing Solutions
Ashley Klein, Manager, Carter Dealerships
Keanan Strydom, Human Resources Manager, Democratic Alliance 064-***-****
Terry-Anne Gordon, Manager, KWV Wines
Gregory De Jaap, HR Manager, SP Wealth Management
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