Supply Chain Warehouse Operations
Resume:
PROFESSIONAL SUMMARY
Eric Johnson is a skilled professional with expertise in computers,
management, and logistics. With a strong background in these areas, Eric has excelled in various roles throughout his career. Starting in the field of computers, Eric has extensive knowledge of hardware and software systems. He has a deep understanding of computer programming languages, network administration, and database management. Eric has successfully implemented innovative technology solutions, streamlined processes, and improved system efficiency.
In the management domain, Eric has proven his leadership skills by effectively overseeing teams and projects. He possesses excellent interpersonal skills, allowing him to effectively communicate with team members, stakeholders, and clients. Eric has a proven track record of successfully delivering projects on time and within budget. In the logistics arena, Eric has a comprehensive understanding of supply chain management, transportation, and warehouse operations. He has successfully managed the coordination of goods, materials, and services, ensuring smooth operations and timely deliveries. Eric's strong analytical skills have enabled him to optimize logistic processes, reducing costs and improving customer satisfaction.
Throughout his career, Eric has demonstrated excellent problem- solving abilities, adaptability, and a passion for continuous improvement. He is highly motivated, result-oriented, and thrives in fast-paced environments.
With a solid foundation in computers, management, and logistics, Eric is well-equipped to tackle complex challenges and make valuable contributions to any organization. He is constantly seeking opportunities to further expand his knowledge and skills to stay ahead in the ever-evolving domains of technology, management, and logistics.
WORK HISTORY
Co-Manager, 07/2023 - Current
Bass Pro Shops, Springfield, MO
Lexington, MS 39095
******@*****.***
https://bold.pro/my/edj/343
WEBSITES,
PORTFOLIOS, PROFILES
SKILLS
ERIC JOHNSON
Managed team schedule with eye for coverage needs and individual strengths.
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Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
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https://www.linkedin.com/in/mredj
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• COMPUTER SKILLS:
• SAP R/3 System
• Microsoft Office Suite
Imaging/Ghost
Severs/Desktops/Laptops
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• Lotus Notes
• Mac & Windows OS
• WMS
• Blue Yonder
• Kronos
Safety Regulations
Implementation
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• Resolve Customer Issues
• Safety Monitoring
• Daily Operations Management
• Professional Relationships
• Process Monitoring
• Coordinate Transportation
• Project Planning and Scheduling
• Warehouse Safety Programs
• Oversee Department
• Worker Supervision
• Internal Loss Prevention
• Materials Monitoring
• Logistics Processes Planning
• Personnel Scheduling
• Operational Planning
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
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Motivated, trained, and disciplined employees to maximize performance.
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Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
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• Resolved problems promptly to elevate customer approval. Enforced quality assurance protocols to deliver ideal customer experiences.
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Mentored and motivated team members to achieve challenging business goals.
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Analyzed customer feedback data to identify areas of improvement and develop solutions.
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Developed and implemented policies and procedures to improve customer service and satisfaction.
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Implemented innovative programs to increase employee loyalty and reduce turnover.
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Reduced operational risks while organizing data to forecast performance trends.
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Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
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Interacted well with customers to build connections and nurture relationships.
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Monitored daily cash discrepancies, inventory shrinkage and drive- off.
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Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
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Supervised creation of exciting merchandise displays to catch attention of store customers.
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Trained new employees on proper protocols and customer service standards.
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Managed purchasing, sales, marketing and customer account operations efficiently.
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Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
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Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
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• Handled cash accurately and prepared deposits.
Spearheaded community outreach initiatives, enhancing the brand''s reputation within the local market and fostering goodwill among potential customers.
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Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
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Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
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• Approved regular payroll submissions for employees. Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
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Senior Operations Manager, 01/2023 - 07/2023
Dollar General Distribution Center, Indianola, MS
Inbound/Outbound Operations Manager, 11/2021 - 12/2022 Dollar General Distribution Center, Indianola, MS
Educated customers on proper firearm handling techniques, emphasizing the importance of safety measures when operating firearms.
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Processed transactions efficiently using point-of-sale systems while adhering to strict security protocols related to firearm sales transactions.
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Improved accuracy in firearms examination by implementing meticulous documentation and evidence handling procedures.
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Supported law enforcement agencies with expert testimony during court proceedings, contributing to successful case resolutions.
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Ensured compliance with safety regulations while handling firearms and ammunition, minimizing potential risk within the workplace environment.
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Oversaw workforce management planning, volume predictions and capacity planning.
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Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
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Procured contracting arrangements with sub-contractors and service providers.
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Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
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• Oversaw staff and sub-contractor performance review assessments. Allocated resources to planned programs according to business objectives.
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Managed employee-related issues encompassing labor, turnover and diversity.
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Promoted use of multichannel communication strategies, automated chat and social messaging.
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Developed systems and procedures to improve operational quality and team efficiency.
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Provided leadership for continual management and employee training initiatives.
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Implemented innovative programs to increase employee loyalty and reduce turnover.
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Reduced operational risks while organizing data to forecast performance trends.
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• Reported issues to higher management with great detail.
• Prepared documents for internal and external audits. Reviews current or future trends that indicate possible gaps in inbound or outbound functions and makes recommendations based on findings
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Participates on distribution center management team; develops action plans for conducting internal analyses and gap identification
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Conducts daily status meetings with management team to review prior day's performance and to develop action plan for current day
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Store Manager, 01/2020 - 08/2021
Dollar General, Coila, MS
GM Support Manager, 01/2018 - 03/2020
Walmart, Greenwood, MS
Leads development of and communicates Productivity Improvement Plan for each performance indicator or area identified for improvement
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Conducts observations to identify areas for change; conducts analyses to develop action plans to address operational and employee gaps
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Leads inbound or outbound team in goals and measurement development and implementation
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Reviews the strategic goals of the inbound or outbound area and sets performance goals
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Monitors department budget on a monthly basis; assists in development of budget for inbound or outbound functions
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Conducts weekly staffing reviews with Operations Manager and Human Resources to determine appropriate staffing levels for inbound or outbound departments
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Communicates with company carrier regarding store loads and backhauls.
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Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed
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Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination
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Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures
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Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage
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Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance
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Complete all paperwork and documentation according to guidelines and deadlines.
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• Management
• Open/Close of Registers and Tills
• Customer Relations and Complaint Resolution 1st Contact
• Staff over 200 insuring Performance/Disciplinary
• Stock count verifications
• All Day task management of everything under the roof of store
• Ensuring that store associates are up to date on training modules
• Keep track of the daily sales by checking the daily sales reports
• Track inventory and supervise the shipment
Supervise offloading and stocking of merchandise, Performed refresh projects for small-medium sized local businesses
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General Manager, 02/2013 - 02/2020
Exhaust, Mokena, IL
Technical Support, 02/2007 - 01/2018
T-Mobile, Chicago, IL
Desktop Support, 03/2005 - 02/2007
Vertex Pharmaceuticals, Cambridge, MA
Performed large refresh project for Northwestern Hospital
(Contracted)
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• Responsible for PC builds and hardware/software modifications Network management and administration and front-line user management
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• Staged equipment for end user and project based needs Provided technical support for small business and in-home networks.IT Desktop SupportVertex Pharmaceuticals, Inc.
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• Perform B2B sales and vendor management
• Responsible for the growth of business
• Manage employees
• Open and Close Business
• Provide in-house QA
Customer Relations Specialist Desktop Support/Store ManagerTRO/TigerDirect
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• Multi platform knowledge
• Train new hires
• Open/Close Corporate Stores
Manage deposits & Inventory, Upgraded hardware on laptops and desktops (ram, components, hard drives, etc.)
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• Troubleshot bluescreened computers in safe mode
• Troubleshot hardware and software issues onsite and remotely Sold new workstations to meet clients requirements and specifications
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• Oversaw 35 onsite technicians across multiple store locations
• Managed and maintain stock of inventory
Responsible for quality control and drawer counts along with a daily physical inventory
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• Hired knowledgeable Employees
• Created Marketing Strategies and Flyer Creation
Met and exceeding aggressive monthly sales quotasPC TechChev Unlimited
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• 400+ end user refresh project on Windows XP Platform Provided first line desktop support to internal users, assisting them withhardware and software problems via phone, email, or Help desk tickets.
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Assisted Helpdesk Team leader to provide Helpdesk static reports and other administrative outputs.
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Participate as Project leader and as Staff in various projects related to helpdesk service improvement purpose.IT Support/Chemical OperatorAventis- Behring Pharmaceutical
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Chemical Operator, 10/2001 - 11/2004
Aventis Behring Pharmaceuticals, Bourbonnais, IL
Internship Student, 08/2000 - 04/2001
Aventis Behring Pharmaceuticals, Bourbonnais, IL
EDUCATION
Associate Of Applied Science, Computational Science South Suburban College of Cook County - South Holland, IL Associate Of Science, Criminal Justice
Parkland College - Champaign, IL
Bachelor Of Applied Science, Computer And Information Sciences University of Illinois At Urbana-Champaign - Champaign, IL CERTIFICATIONS
Assisted with, integration and performed work within Active Directory
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• Imaged workstations for 300 end users
Assisted with entire network rebuild and configured new peripherals to new network
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• Managed vital parts of the G3R process
• Assisted with the pooling of plasma
• Centrifuging cryoprecipitate from plasma
• D.E.A.E, and many more tasks.
• Documentation and time was critical and a necessity.
• Plasma product is worth several thousands of dollars. Major task to be aware of the entire process.Data EntryAventis- Behring Pharmaceutical
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• Entered data into the, R/3 System for the Warehouse Department.
• Preventive maintenance records, and inventory management.
• Started work orders for the replenishment of product. Accurate and readily available for the FDA and other regulatory agencies
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• Performed other duties as requested
• Federal Firearm License Holders- Co-Manager
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