Help Desk Support Specialist
Resume:
Todd Shultz
Louisville, KY *****
Email:********@*****.***
OBJECTIVE
To gain employment with a progressive company that is focused on family values & Christian believes, where I can use my education & experience to improve company growth, stability & effectiveness, while being given the opportunity to learn & advance.
QUALIFICATIONS
I have worked in several different fields from computer help desk operator, County, Police, Fire & EMS dispatcher to USSSA umpire. I am very multi tasked & detail oriented. I was a volunteer Firefighter for PRPFD for 8 yrs and did leave with an Engineer training. I was an acting supervisor & was assigned to training new employees. I have coached sports for over 15 years, was a volunteer league rep for several years. I was on staff with the boy’s RA group for 2 years. Current Board member of Kentucky Partnership for Families and Children and certified Peer Support Specialist.
EDUCATION
1992-1992 National Education Center-300 High
Rise Drive, Louisville KY40209
1985-1987 J.C.C.-1000 College Drive, Louisville,
KY 40272 – Computer, Intro. Word
Perfect & Accounting I
1981-1985 Male High School – Brook Street,
Louisville, KY 50208 – Math Major,
Accounting, Diploma
EMPLOYMENT
2006-present Stay at home caregiver for special needs son.
1997-2006 Jefferson County Police, Fire & EMS
Dispatcher, Jefferson County Police
Department – 768 Barrett Avenue,
Louisville, KY 40202
Answer incoming emergency and non-
Emergency calls; enter the calls into the
CAD system & dispatch appropriate
Departments.
1996-2005 Pleasure Ridge Park Fire Department
Station 4 Volunteer Firefighter Engineer
1995-1997 Machine Molder-DJ Inc.-7301 Distribution
Drive, Louisville, KY 40258
Operate plastic molding machines.
1995-1995 Stock Clerk Associate – Winn Dixie – 5364
Dixie Hwy, Louisville, KY 40258
Stock store shelves & order stock that is
Needed.
1995-1995 Mailroom Associate – Winn Dixie – 720
Locust Lane, Louisville, KY 40209
Sorting & delivering mail for office & 85
Stores.
1995-1995 Warehouse Selector – Winn Dixie – 720
Locust Lane, Louisville, KY 40209
Fill orders for stores & operate a Crown
Lift.
1994-1994 Seasonal Driver Helper – UPS – 8001
Ashbottom Road, Louisville, KY 40232
Assisted drivers in delivery of packages.
1994-1994 Computer Operator – Liberty National
Bank – 416 W. Jefferson Street, Louisville,
KY 40202
Printed & delivered reports, also
Responsible for daily routines on VAX
System.
1993-1994 Associate Computer Operator (NM-00)
Humana Inc. – 708 W. Magazine Street
Louisville, KY 40202
Responsible for mounting tape cartridges
& operating six printers. Kept the printers
& work area clean.
1992-1993 Computer Operator (NM-00) - Humana
Inc. – 101 E. Main Street, Louisville, KY
40202
Responsible for backups & monitoring for
Rsic 6000 System (Imaging Project)
1990-1993 Data entry Operator – Humana Inc. – 101
E. Main Street, Louisville, KY 40202
Responsible for backups, release & service
Calls for the following hospital equipment:
Humcom, Pharmcom & Lab systems.
1990-1990 Input Output Specialist – Humana Inc. –
708 W. Magazine Street, Louisville, KY
40202
Responsible for mounting tape cartridges
& operate four printers, also mounted 48
Tapes & kept the printers & work area
Clean.
1989-1990 Front Line Supervisor – McDonalds –
10411 Dixie Hwy, Louisville, KY 40272
Operated cash drawer & took orders, also
Balanced the cash drawers at end of my
Shift. Supervisor over the front line
Employees.
1988-1989 Cashier/Stock Clerk – Super America –
4720 Dixie Hwy, Louisville, KY 40216
Operated cash drawer & kept store
Clean.
1985-1988 Stock Clerk – Snyder’s – Dixie Manor
Shopping Center, Louisville, KY 40258
Loading & unloading truck, close store
At closing time & kept store clean.
Personal References
Carol Cecil
Executive Director of Kentucky Partnership for Families and children
8 yrs
Pat McNeill
Friend
22 yrs
Keith Voelker
Friend
5 yrs
Chris Arnold
Pastor
10yrs
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