Customer Service Insurance Sales

EJ

EBONY JORDAN

************@*****.*** +1-843-***-**** Mullins, SC 29574

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. INVENTORY

CUSTOMER SERVICE

RECEPTIONIST

RETAIL SALES

CUSTOMER RELATIONSHIP MANAGEMENT

Office Experience

Microsoft Outlook

Employee Evaluation

Restaurant Management

Financial Report Writing

Payroll

Budgeting

Leadership

Sales

Upselling

Microsoft Office

Residential Cleaning

Office Management

Management

General Ledger Accounting

Financial Analysis

Account Management

QuickBooks

Pest Control

Insurance Sales

Tax Experience

Accounts Payable

Organizational skills

Time management

Insurance sales

Account management

Retail sales

Customer relationship management

Customer service

Direct sales

Relationship management

Front desk

Tax experience

Cash handling

Office management

Restaurant experience

Analysis skills

Banking

Communication skills

Accounting

Supervising experience

Cash register

General ledger accounting

English

Computer skills

Cooking

Inside sales

Marketing

Financial services

Phone etiquette

Financial analysis

Bank Reconciliation

Credit And Collections

Safety And Compliance

Product And Service Knowledge

Business Goals

Profit And Loss Tracking

Call Reception

Health And Safety Compliance

Security Finance and Tax Service Marion,

SC

Assistant Manager

Insurance sales, loan application with approval and denial Collection and soliciting.

Ensured compliance with safety regulations and company policies. Summary

Skills

Experience

01/2023 - 02/2024 Managed customer service inquiries and complaints in a timely manner. Maintained up-to-date knowledge of company products and services. Collaborated with management on developing strategic plans for achieving business goals.

Communicated regularly with customers to gain insights into their needs. Established processes for monitoring customer satisfaction levels. Created reports on sales trends, inventory levels, and financial data. Analyzed data from surveys or feedback forms to identify opportunities for improvement.

Implemented new procedures or systems to improve efficiency within the organization.

Assisted in the development of operational strategies to ensure efficient and productive operations.

Carolina Title Loans, Inc Dillon, SC

Customer Service Representative

09/2022 - 11/2022

Customer service rep

Title loans along with evaluations of vehicles

Taking payments answering calls along with making courtesy calls to potential customers.

Bojangles' Restaurants, Inc Hartsville, SC

General Manager

11/2017 - 09/2022

Operations

Best Western Latta, SC

Night Auditor/Front Desk Clerk

10/2019 - 06/2021

Federal Bureau Marion, SC

Enumerator (Temporary)

06/2019 - 09/2020

Census bureau

Elliott Realty Myrtle Beach, SC

Housekeeper

05/2019 - 09/2019

Seasonal cleaning homes and condos

CHIC FILA Columbia, SC

Assistant Manager

03/2015 - 08/2017

Assisted in the development of operational strategies to ensure efficient and productive operations.

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Coordinated with other departments to ensure smooth flow of operations. Bryant Restaurant Wendy's Dillon, SC

General Manager

06/1996 - 05/2014

Communicate with customers regarding orders, comments, and complaints

Perform personnel activities such as supervising and training employees Monitor and order supplies or food items and restock as necessary to maintain inventory

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity

Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted Keep records required by government agencies regarding sanitation, and food subsidies when appropriate

Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities

Review work procedures and operational problems to determine ways to improve service, performance, or safety.

Carl D. Perkins Job Corps Center Prestonsburg, KY GED

06/1997

Marion High School Sc

High School Diploma in Business Management and Accounting 05/1995

Kenneth Shuler School of Cosmetology-Florence SC Some College (No Degree) in Cosmetology

Driver's license

Food Handler Certification

Property & Casualty License

SKILLS

Team Leader

Data Entry

Quick Learner

Outstanding Customer Service

Call Center

Microsoft Office Excel

Inventory Management

Customer Relationship Management

Customer Communications

Customer Care

Truck Orders

Up Sales

Relocation: Anywhere

Title: Assistant manager

English

Education and Training

Certifications

Additional Information

Personal Information

Languages

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