Customer Service Representative
Resume:
Jena B Hill
***********@*****.***
Summary of Qualifications
• Fifteen plus years administrative support, customer service work & sales experience.
• Able to handle high volume of work with the ability to take on more.
• Self-starter and self-motivated consistent and determined to succeed.
• Outgoing, trustworthy, reliable and fast learner.
• Very proficient with computer skills and assorted databases.
• File management both hard copies and digital copies.
10/2020 to 01/2024, Turn 5, Remote Customer Service Representative:
Providing Customer Service to incoming calls from Clients
Issue Resolution
Assisting customer by Inputting orders and changing them for customer after they are placed
Maintaining communication with supervisor via Teams and Shoretel
10/2019 to 10/2020: Special Counsel, Remote Document Reviewer: Contract Work
Review Documents and Code for Personal Information Breaches
11/2019 To 10/2020 Leading Edge Personnel, Administrative Support Temporary Positions
Administrative Duties and Operations Support.
Apollo IO Prospecting Software.
Creation of Reports and Various Spreadsheets.
Processed Membership payments and CE payments In Aptify.
Updated Members Log in and email address in Aptify.
ShoreTel Communicator System & Slack messaging experience.
04/2019 to 09/2019(Temp Position) CBG Surveying, Customer Service Representative
Customer Service Representative & Receptionist duties
Sales Representative Support for accounts
Enter information into database
Direct client contact in person and on phone
Billing, order input, & tracking in STARS database
Research and preparation of proposals documents for distribution to clients
10/2017 to 03/2019 Diebold Nixdorf, Senior Client Representative
• Data Entry into Sales Force database (SAP based program) from Excel order forms
generated by the sales team
• Correcting billing mistakes for Canadian orders for end of quarter billing
• Updating orders with change orders and DOA orders
• Microsoft Calendar
• Remote and On-Site Environment work atmosphere depending on project and workload
• Over saw international accounts assigned to me for order management and tracking
• Maintained spreadsheet to show orders processed and track order progress
06/2015 - 12/2016 Tri Tech Surveying, LLC, Adm. Assistant & Customer Service Support
• Administrative support to Surveyors
• Maintained dual filing system, each project had a hard and electronic file
• Experience with large format scanners and printers
• Receptionist duties, managing mail, ordering office supplies,
• Research & Preparation of quotes and proposals
• General office duties, digital file management
• Input Orders and Submittal through MAS database
• Job/ Permit Processing including set up of field paperwork for field crews
• Direct contact with client orders and problem resolutions
2009-2015 Ash & Associates, LLC, Office Manager/Adm. Assistant & Customer Service
• Created and implemented electronic filing and tracking system
• Create electronic files for all past projects by scanning, copying and saving documents
• Maintained a dual filing system, each project had a hard and electronic file
• Direct client contact from beginning to the end of project
• Corresponded between engineer, contractor and customer
• Processing paperwork to send out to providers for permits
• Experience working with municipalities & utility providers to meet their requirements
• Research & Preparation of quotes and proposals
• Organized meetings, mail distribution, office supply management
• Delivered documents to Title Companies & Courier Service
• Utilized database for invoicing, accounts receivable, payrolls and quarterly taxes.
• Direct customer contact from beginning to end of project resolving issues and
overseeing the process to deliver the finished product to the client
2005-2009 Bluebonnet Anesthesia Services, P.C., Office Manager
• Creating monthly reports and tracking income both patients and insurance payments
• Data entry, Pay bills online and balance checkbooks
• Accounts Receivable and payable
• Phone Duties and maintained digital filing system
Education & Training:
2008 Continuing Education QuickBooks Pro Advanced
2003-2005 Texas State University at San Marcos
1987-1989 Sam Houston State University
1987 Completed Associates Degree, Amarillo College
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