Customer Service Representative

Brittani Raven

Customer Service

Representative/Specialist

*****************@*****.*** 469-***-****

Dedicated to achieving as well as establishing targets and goals to be successful. I’ve gained outstanding oral, written communication and analytical problem solving . I’ve also accomplished leadership roles within great companies.

Newman Smith High School, Diploma 2007

Education Administration - Some college (No degree)

Tarrant County College - Southeast Campus - Arlington, TX

Customer Service Specialist - June, 2022 to May, 2023 MRO

Corporation - Hurst, TX

Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs.

Handled complex transactional and emotional customer situations quickly and professionally while meeting service commitments. Gathered customer feedback and made process changes in order to exceed 100% customer satisfaction goals.

Customers were educated about Product or Service options, and I completed purchases quickly and accurately.

Requested escalation for unresolved issues.

Collaborated with coworkers and managers to resolve difficult and high-level customer issues.

Receptionist - July, 2020 to April, 2022

MAP Communications, Inc - Chesapeake, VA

Scheduled and confirmed appointments and meetings.

Assisting all departments as a point of contact

Provided guests with appointment information updates and rescheduling.

Greet customers, determine the reason for their visit, and direct them to the appropriate staff member.

Quickly routed incoming mail and messages to the appropriate people.

Keep a professional, courteous, and pleasant demeanor.

Answered incoming calls in order to resolve facility issues and set up appointments every day.

Customer Service Representative Agent - April, 2015 to March,

2020 EVO Payments, Inc. - Farmers Branch, TX

Proposed a new procedure to persuade canceling customers to stay with the company, which resulted in a reduction of 85% in cancellations.

Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems.

Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions.

Communicated with customers, management, and the sales team to better understand their needs and make recommendations.

Answered an average of 100 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Answered customer calls promptly to avoid long wait times on hold. Double-checked the data's accuracy and integrity. Helped customers open and activate new accounts by providing

information about Company's charge card and loyalty program.

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