Medical Office Records

CHANA M. VANORDEN

***** ***** ***., *********, ** 97370 * Ph./Fax: 541-***-**** * Email:

*****.********@*****.***

Work Experience Listing & Accomplishments

THE CORVALIS CINIC 5/2021 - Present

Medical Office Specialist

The essential function is to schedule and prepare for patient appointments, ensure medical records and patient account is current, and support the practice in providing patients with superior care, communication, and follow-through for procedures, tests, and questions/answers. This includes greeting patients, updating patient records, collecting copays and payments on balances owing, checking patients in/out, preparing medical documentation "charts" to ensure a comprehensive record of each visit with a partnering doctor, as well as completing 100's of phone calls per day, both in and out, to ensure communication with patients is effective and documented for medical record purposes, comprehensive care, and patient resources are maximized. OREGON STATE UNIVERSITY 11/2019 – 2/2021

Administrative Program Specialist

Responsible for the support to the Insurance and Risk Management Services team in the management of department email distribution and response, Alcohol Service Registration review & approval for OSU events, Campus Grounds Use Registrations review & approval of outside events on campus property (usually focused on insurance coverage with 3 rd

party vendors, as well as oversight, review,

and approval of alcohol service when requested), and researched, compiled, and processed data for insurance renewals for policies held throughout the University (this included general liability policies for vehicles, healthcare facilities, non-owned aviation, fine art collections, internships and professionals, camps and clinics, international travel for students and staff, marine and aquatic equipment, nuclear reactor, research labs, environmental health & safety efforts, intercollegiate sports, cyber protection, and much more). This department is the central unit of the University for insurance policy negotiation, application, review, and coordination of premium payments through Public Universities Risk Management and Insurance Trust (PURMIT), as well as the redistribution of premiums internally from various departments covered in the policy. This department also handles all incoming claims for the University and Worker’s Compensation benefit management for college employees.

• Drafted procedures for tasks within the department where no procedures had been generated to- date. Streamlined processes as reviewed and tested to ensure efficiency and reduce redundancy and omissions.

• Cultivate and maintain a one-to-one relationship with Oregon Liquor Control Commission to ensure catering companies, wineries, breweries, and Cider houses complied with any special event licensing required to host food and/or alcohol service on University property. WILLAMETTE LANDING OWNERS ASSOCIATION (WLOA) 08/14 – 09/15 Liaison & Operations Administrator

Responsible for the administrative management duties involved in the operation and support of Homeowner Association to its Members (owners of private residence homes). Management to include maintenance and updates to website, management and repair of security access system, management of reservation system and deposit, management of Closed-Circuit Television system, verification and recording of building-use violations and home-use violations (CC&R compliance issues) and offered CHANA M. VANORDEN, PAGE 2

administrative support to the Board of Directors.

• Created, implemented, and updated management infrastructure from scratch, using the existing mechanical and administrative systems in place, coordinating with previous management company, as needed.

• Provided Board with documentation and reports, provided administrative support by recording meeting minutes, preparing policy Resolutions for review and approval, with regular and consistent review and interpretation of Bylaws & CC&R restrictions/stipulations.

• Provided in-house management access to the membership with regular office hours and direct liaison actions between homeowners and service/repair vendors (public & private), management and review of Assessment balance inquiries, deposits, collections, etc.

• Provided administrative duties to volunteer committees: meeting schedules, emails, vendor coordination, material support, recruitment of members, website notices, meeting minute distribution, policy interpretation, preparation of Policy Support procedure documentation for Board review, etc.

MUDDY CREEK CHARTER SCHOOL 8/08 – 12/09

Administrative Assistant

Responsible for the administrative support to the Executive Director, as well as the development and management of school policies & procedures, student records, and student attendance program

(maintenance and input), staff records, annual grading archives, District & State report submissions, administrative support to teachers, interim care of injured or sick students, school event coordination, etc. Also responsible for creating a culture of customer service for parents, staff, and volunteers alike, and most importantly, to promote a safe, loving and caring environment for the children of our school, ensuring an open and welcoming environment for all who entered the school at any given time.

• Created documentation and filing systems for the school from scratch, which included the philosophy of “open use.” This philosophy centers around the idea that, at any time, documents, files, supplies, and reference material are easily found and utilized to maximize availability and enhance functionality.

• Operated and coordinated a pilot program for the web-based software version of Pinnacle & Gradebook through the LBLESD (Linn, Benton, Lincoln Education Service District).

• Established strong, productive relationships with vendors, community agencies, local government agencies, including our district office, to maximize productivity and successful operations.

• Successfully researched and preceded school-wide deadlines, such as immunization reporting to the Dept. of Health, monthly enrollment reports to the district, and required reports to the OR Dept. of Education.

SONORA REGIONAL MEDICAL CENTER (FORMERLY SONORA COMMUNITY HOSPITAL) 2/02 – 6/03 Patient Representative

Responsible for the financial coordination of patients for their services; especially surgical, as well as the collection of funds owed on private-pay patient accounts. This position required tact, coupled with knowledge of hospital policy, to insure harmonious and proactive relations with patients and the community. It is the goal of this position to assist patients in any way possible in the payment of their treatment accounts, as well as to provide a base for quality and customer satisfaction on behalf of this healthcare organization.

• Played a key role in establishing a system of hospital and patient communication regarding benefits and coinsurance requirements to reduce anxiety and enhance patient knowledge and comfort prior to procedures and care in our facility,

• Spearheaded the role of an On-Site Patient Rep., visiting patients while receiving over night or long-term care, and assisting them in coordinating their insurance benefits, helping to minimize any stresses (during and after care) and enhancing patient care, wellness, and security. CHANA M. VANORDEN, PAGE 3

TUOLUMNE GENERAL HOSPITAL FOUNDATION 1/01 – 9/01

Program Coordinator

Responsible for the daily operations and programs for the fund-raising division of the Tuolumne General Hospital incorporated as the Tuolumne General Hospital Foundation. Offered administrative support to the Executive Director and the Foundation Board of Directors (up to 25 community volunteers); Auditing and processing of payables, receivables, and fund allocations; preparation of monthly/quarterly financials, including checking accounts for both the Foundation and the Visiting Nurse Association of the Sierra

(using QuickBooks, Microsoft Excel, and Microsoft Word); Facilitation and coordination of fund-raising sources and events, such as mass mailings, annual community recognition dinners, etc. (this often involved communications with state and local government representatives to incorporate their encouragement and support of our community); and facilitation of board actions with interpretation and application of organizational Bylaws, as well as 501c(3) regulations and conditions, as needed.

• Reorganized and restructured office procedures and duties, reducing the required hours from full time to part time, saving foundation funds for hospital/patient needs rather than staffing needs,

• Credited with board awareness by designing and restructuring board documentation and knowledge of financial reports, balance sheets, and financial audit information,

• Reorganized office structure to accommodate the addition of staff and function while maintaining storage and filing resources, and

• Played a key role in Board support: reduced meeting times with quality preparation materials prior to scheduled meetings, enhanced communication tools between meetings, expedited response time for minutes, task assignment logs, volunteer resource listings, and researching/reporting any fundraising networks/programs/supports available to fulfill hospital operational needs. TUOLUMNE COUNTY HUMAN SERVICES AGENCY 2/98 – 12/00 Senior Office Assistant

Responsible for a variety of administrative tasks including, but not limited to, administrative support to the Director, Human Resources Department, and the agency's various department heads (Child Welfare Services, Public Health, Environmental Health, Adult Protective Services, Welfare-to-Work, etc.); Coordination of Human Resources personnel processing (interviewing, evaluations, orientation, interview coordination, policy composition & maintenance, etc.); Scheduling of department meetings and recording corresponding minutes; Bid request preparation and follow-through for major departmental purchases, such as county vehicles and equipment; Supervision of office procedures and document distribution, as well as letters and manual requirements from and for the state; the review, scheduling, and preparation of Departmental contracts with the state, as well as contracts within the community and local agencies, including the preparation of any necessary documents for approval by the Tuolumne County Board of Supervisors.

• Broadened departmental support to other departments by designing agency & inter-department on-line forms, computer trainings, and coordination of departmental trainings with the UC Davis Exchange program,

• Received progressively more advanced responsibilities, including the coordination of personnel recruitment with Merit System Services, a state mandated independent recruiting firm specializing in government job requirements, as well as subbing as administrative support for County Legal Counsel, etc., and

• Cultivated a stronger practice of customer service, to clients as well as staff, by creating a more “open” and “approachable” Administrative office, increasing methods of communication amongst departments and enhancing inter-department awareness and support. CHANA M. VANORDEN, PAGE 4

MRL INDUSTRIES 6/94 - 1/96

Manager - Documentation Department (lateral promotion) Responsible for the management and coordination of production information and scheduling including the following: Supervision and management of the DBASE computer system; Management of all production package creation, documentation, upgrades, distribution, and design support, which included part number release and design allocations; Support and execute inter-department documentation needs, such as blueprint design and issuance, storage, and customer approval; and administrative support to the VP of Operations, the Engineering Department, the Systems Department, and the production floor.

• Seamless internal coordination and absorption of a corporate acquisition of Motion Manufacturing which involved the installation of their computer database, the training and development on the product-line for employees, the integration of the product information into MRL corporate formats and drawings, and the distribution of manufacturing information to the production floor, as well as in-depth coordination with the engineers to fully integrate the new product line with MRL’s systems and elements. and

• Diligently and successfully worked toward inter-department communication, understanding, and awareness by opening dialogues that brought dependent departments together in the bigger picture of customer service and satisfaction, as well as inter-personal relationship strength and support. Manager - Customer Service/Inside Sales Department Responsible for the management and coordination of the inside sales force for international and domestic customers, including product and training support to customers and corporate agents. Primary responsibilities included the following: Product and design delivery projections, as well as usage evaluation for customer applications; Supervision and support of customer service representatives and account representatives; Maintenance of literature and sales brochure/pamphlet updates and distribution; and offered Administrative support to the President of the company, the VP of Marketing, the Marketing Manager, the Finance Manager, as well as the Operations side of the corporation.

• Technological management of the corporate AT&T phone system (programming, wiring connections, line allocations, etc.),

• Progressively handled major corporate customer accounts (primarily overseas, such as customers in Japan, Europe, Taiwan, etc.) in the coordination of new product designs, production schedules, and international relations, continued departmental efforts in bridging cultural gender barriers and enhancing customer satisfaction, and

• Designed and implemented customer product documentation procedures and resources, establishing a historical record that could support operational goals of production and design, while increasing departmental communication, cohesion, and reference efficiency. Education/Certifications/Awards/Philanthropy

Volunteer of the Year Award Philomath Chamber of Commerce/Philomath Middle School - 2015 CASA (Court Appt’d Special Advocate) Benton Co., Linn Co., & Conf. Tribes of Grand Ronde – 2013/14

Coordinator of Philomath Middle School Career Day Philomath School District 2012 – Current AA in Liberal Arts Columbia College, Sonora, CA - 1996 to 2006 Community Leadership Training Leadership Tuolumne County, Sonora, CA - 1993 Accounting/Business Administration Northwestern College of Business, Portland, OR - 1983 Psychology/Human Relations Clackamas Community College, Clackamas, OR - 1982

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