Customer Service Insurance Sales
Resume:
Josephine LeStarge
Project Management
Contact
Owensville,
Missouri, 65066
***********@*****.***
Objective
Experienced motivated worker with a record of providing excellent customer service, ensuring customer satisfaction, and supporting a professional atmosphere. While possessing excellent skills in communication, interpersonal skills and problem-solving, multitasking and supporting a positive attitude in a fast-paced environment. A highly well-rounded candidate with a passion for providing exceptional customer service. Always committed to delivering an outstanding personal experience to every individual and maintaining efficiency to meet company needs and increase service value. Key Skills
Marketing & Advertising
Team Leader
Project Manager
Public Relations
Critical Thinker
Adaptable & Flexible
Initiative-taking
Organization, Prioritizing
& multitasking.
Experience
May 2021- November 2023
Bogey’s Sports Bar- Bartender/Server-Owensville, Mo
• Paul Farris 573-***-****
• Provided excellent customer service by anticipating needs and responding promptly to requests.
• Greeted and accommodated guests, building positive experience from first interaction.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Prioritized multiple tasks in dynamic environment and stayed calm and composed.
August 2004-October 2022
Gasconade Manor Nursing District-titles included CMT/CNA, Shift Facilitator, HR assistant, Aquatics Director, New employee facilitator-Owensville, Mo
• Crystal Ray 573-***-****/573-***-****
• Correctly dispensed medications to patients in accordance with facility protocols.
• Utilized interpersonal communication skills when interacting with patients, families, visitors, staff members, doctors.
• Managed multiple tasks while paying attention to detail and accuracy.
• Established special connections with patients through empathy and relationship- building techniques.
• Selected or developed handbooks and multimedia visual aids for training courses and sessions.
• Provided support to new trainers and ongoing support and education to existing. Education
Colorado Technical University
Colorado Springs, CO 80907
B.S: Project Management
Currently enrolled
Completion: June 2026
References
Samuel Bennett- Public
Relations/Personal
********@*****.***
Lisa Scoliotic- Employer/
Public Relations/Personal
911 dispatch Director of
Gasconade County
Sarah Miller- Public
Relations/Personal
Scenic Regional Library
Gasconade Manor Nursing District-job titles continued
• Coordinated and managed training, data accuracy and integrity.
• Supplied feedback and guidance to management regarding best practices for employee development initiatives.
• Conducted new hire orientations and onboarding processes for incoming employees.
• Prepared and set up for new employee orientations.
• Packaged new hire packets and materials for distribution to newly hired employees.
• Aided with the development of training programs for staff members.
• Explained company personnel policies, benefits, and procedures to employees and job applicants.
• Assisted in the development and implementation of company-wide HR policies and procedures.
• Provided emotional support to help reduce stress levels among clients.
• Aided with rehabilitation exercises as directed by physical therapists.
• Encouraged patients to participate in their own recovery process through education about their condition.
• Demonstrated excellent organizational skills in managing a variety of tasks simultaneously in a demanding environment.
• Organized and led group activities for customers, such as exercise routines, athletic events and arts and crafts.
• Assigned tasks and work hours to staff.
• Resolved customer complaints regarding worker performance and services rendered.
• Hired associates to fill staff vacancies.
• Developed marketing campaigns to attract new customers for aquatics programs.
• Managed budgeting processes for aquatics department including purchasing equipment,
• Monitored employee performance before and after training to determine areas of improvement.
• Adapted content according to diverse types of learners.
• Collaborated with management to develop training procedures and program curriculum to support corporate objectives.
• Evaluated innovative technologies related to training development initiatives. April 20021- February 2022
Franklin County Country Club, Union Mo
• Geron 636-***-****
• Kept the bar organized and clean during busy hours.
• Demonstrated excellent customer service skills by efficiently responding to requests promptly.
• Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
• Established a rapport with regulars through friendly conversation.
Contact this candidate