Customer Service Overland Park
Resume:
Jason Buckmann
Overland Park, KS 66212
*****.********@*****.***
SKILLS
I am used to a fast paced environment with a strong focus on getting it right the first time. I have years of high volume restaurant experience, training, customer service, and a physically demanding install and repair career. I have worn many hats, but focusing on speed and accuracy, along with always wanting to be the best has allowed me to succeed.
EXPERIENCE
S&S Activewear, Olathe, Ks - Trainer
Sep 2023 - Present
● Recognized as Employee of the Month December 2023
● Training and retraining of new hires and current employees.
● Work closely with management to assess accomplishments along with helping in the decision making for needs of the business.
Full Potential Solutions, Kansas City, Mo - Customer Engagement Specialist
May 2021 - March 2023
● I am a top performer on a monthly basis.
● As an ambassador, it is my responsibility to bridge the gap between pre employment and the first day of training for all new hires of the campaign.
● Training and nesting of trainees once they are out of the training class and ready to transition to the production floor.
Amazon, Lenexa, Ks - Associate
October 2022 - March 2023
● Various duties to provide efficient service to our customers.
● The position requires quick thinking and common sense. AT&T, Kansas City, KS - Premise Technician
August 2010 - March 2021
● This position is a fast paced balance of quality and quantity. I worked one on one with customers in their homes. I had a strict deadline for each home visit, typically I would install in 2 to 3 homes a day while maintaining the highest standards in customer service.
● Work closely with new hires as they get ready to go solo. I am also the go-to senior technician for contact when the management team is not able to be contacted.
● Repair services include extensive troubleshooting and diagnostics, billing, and account service maintenance.
T.G.I. Fridays, Leawood, KS - Bar Manager
September 2004 - February 2010
● Daily duties include customer account escalations, cash handling
(including the nightly deposit), account maintenance (evaluating usage and plans available), light cleaning, and merchandising the store
● Responsible for training new bartenders and continued education for the bar staff.
EDUCATION
Johnson County Community College, Overland Park, KS - Focus in Mechanical Engineering and Broadcasting
August 1993 - May 1995
SKILLS
● Microsoft office
● Autocad
● Excellent math skills
● I am very personable, I tend to get along well with others REFERENCES
● Craig Mcgahan 816-***-****
● George Neschev 913-***-****
● Thomas Lehman 913-***-****
Contact this candidate