Customer Service Care Center
Resume:
Margaret Sillemon
Qmap customer service
Arvada, CO 80004
**********@*****.***
Authorized to work in the US for any employer
Work Experience
MTI
Park Forest Care Center - Westminster, CO
May 2022 to Present
Learning how to become a manager of house keeping
QMAP
Gardens on the Quail - Arvada, CO
December 2021 to January 2022
1. To insure residents are giving medication on timely manner to have an overall great customer service for the residents and family
Qmap
Crossroads Care Center - Northglenn, CO
November 2019 to May 2020
Working as a qmap administer medication to residents right time reorder medication if needed help caregivers with ant task one needed help with
Dishwasher
North Suburban Medical Center - Thornton, CO
March 2019 to November 2019
Help dump trash through all the kitchen area and dinning areas wash pots and pans in three sinks component put away help with taking room trays help dietary clean sweep mop put away dishes close QMAP/Caregiver
The Argyle - Denver, CO
April 2015 to May 2017
Responsibilities
My job is to ensure that residents get the right medications and in a timely maner and to audit med cart daily
Accomplishments
i would say my accomplishments would be having the respect of the resident's and employees Skills Used
responsibility time management and. Reliable
LEAD QMAP
Eaton Senior Community - Lakewood, CO
October 2006 to September 2014
Responsibilities:
• HAVE MEDICATION CART AUDIT AND TO ENSURE EVERY RESIDENT MEDS WERE ON CART.
• TO PREPARE AND ADMINISTER MEDICATIONS TO RESIDENTS.
• HELP SERVE DRINKS AND MEALS TO RESIDENT IN DINING ROOM FOR BREAKFAST AND LUNCH.
• TO GIVE THE BEST CARE TO RESIDENTS, BECOMING THEIR EXTRA EYE HANDS OR EAR. MAKING BEDS HELP WITH SHOWERS, HELP WITH GETTING DRESSED COMBING HAIR. AND END OF DAY RESTOCK LEAD COOK II
BRIAR WOOD HEALTH CARE - Denver, CO
March 2000 to October 2002
Responsibilities:
• HELP PREP MEALS. LUNCH AND DINNER.
• SERVE MEALS, AND TO ENSURE RESIDENTS GETTING AND RECEIVING DIET ON THEIR MEAL CARDS.
• MAKING SURE KITCHEN DISHES ARE CLEAN AND ALL RESIDENTS, EMPLOYEES HAS BEEN SERVED THEIR MEALS.
• LOCK AND CLOSE KITCHEN
QMAP
Education
High school or equivalent in customer service
EMILY GRIFFITH OPPORTUNITY SCHOOL - Denver, CO
Skills
• Communications
• Customer Service (10+ years)
• Filing
• Cleaning
• Time Management
• Housekeeping
• Word
• Caregiving
• Meal Preparation
• Medication Administration (10+ years)
• Vital Signs (7 years)
• English (10+ years)
• Phlebotomy (Less than 1 year)
• Alzheimer's Care
• Dementia Care (10+ years)
• Laundry
• Infection Control Training (8 years)
• Patient Care (10+ years)
Certifications and Licenses
driver's license
First Aid Certification
CPR Certification
Certified Medication Aide
Assessments
Work Style: Reliability — Completed
June 2020
Tendency to be dependable and come to work
Full results: Completed
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Completed
October 2020
Level of motivation and discipline applied toward work Full results: Completed
Home health aide skills — Familiar
October 2020
Providing care to patients in a home setting
Full results: Familiar
Work style: Conscientiousness — Proficient
November 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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