Employee Relations Senior Hr
Resume:
EDUCATION
Ragini G
CONTACT SENIOR HR EXECUTIVE
**********.********@*****.***
Kulam, Coimbatore - 107
SKILLS
Employee Onboarding
Employee Relations
Performance Management
Time Management
Data Analysis and Reporting
Effective Communication
Exit Process
Tamilnadu Open University
BA English & Communication
2009 - 2011
English
Tamil
Malayalam
LANGUAGES
WORK EXPERIENCE
PROFILE
Senior HR Executive with over 6 years of experience in Human Resources Operations, Employee Relations, and Organizational Development.
Seeking a challenging role to leverage expertise in contributing to organizational success.
2017 - Present
Texila Educare Healthcare & Technology Enterprises Private Limited Senior HR Executive
Employee Onboarding
Employee Relations
Recruitment and Selection
Performance Management
Payroll Process
Confirmation Process
NASSCOM Registration
BGV Process
Appointment Letter Processing
Monthly Survey Rollouts & Analytics
Contract Renewals
Grievance Handling
Medical Insurance Management
KPI finalization and Rollout for E sign
Employee Satisfaction KPI and Analytics
Final Settlement process
Exit Process
CERTIFICATES
HR Business Partner Program.
Diploma in Performance and Reward
Management System.
Human Resource, Behavior, and
Diversity in the Workplace.
Recruitment and Onboarding:
Lead recruitment efforts, including sourcing and interviewing. Collaborate with hiring managers to understand staffing needs and ensure the organization has the right talent.
Coordinate with various departments to ensure smooth onboarding processes.
Serve as a point of contact for new hires, addressing inquiries and providing support throughout the onboarding process. Collect feedback from new employees to evaluate the effectiveness of onboarding programs and identify areas for improvement. Employee Relations and Engagement:
Manage employee relations issues, including conflict resolution, disciplinary actions, and grievances.
Develop and implement employee engagement initiatives to foster a positive work environment and enhance employee morale. Conduct employee surveys and analyze feedback to identify areas for improvement and implement appropriate interventions. Performance Management:
Implement performance appraisal systems and processes to evaluate employee performance and productivity.
Provide feedback to managers and employees to improve performance and achieve organizational goals.
Payroll Processing:
Recording employee attendance.
Monitoring Absences and Leaves
Managing Time Off Requests
Calculating Overtime and Shift Differentials:
Addressing Attendance Issues
Offboarding Process:
The employee will be informed of their resignation or departure Exit Interview
Return of Company Property
Access Revocation
Knowledge Transfer
Offboarding Documentation
Exit Formalities
Pathfinder Business Analysis Private Limited
Front Office Executive 2011 - 2013
Greeting visitors, answering phone calls, and managing the reception area.
Assisting with administrative tasks such as scheduling appointments, managing calendars, and coordinating meetings. Handling incoming and outgoing correspondence, including emails, letters, and packages.
Maintaining records, databases, and filing systems, ensuring information is organized and easily accessible.
Coordinating with other departments to ensure seamless communication and collaboration within the organization Carolina Technology Solutions
Call Quality Analyst 2010 - 2011
Listening to recorded or live calls between agents and customers to assess performance and adherence to company standards and procedures.
Analyzing calls based on predefined criteria such as accuracy, clarity, empathy, compliance with scripts or guidelines, and resolution of customer issues.
Compiling data and generating reports on call quality metrics, trends, and areas for improvement to management and relevant stakeholders. Contributing to initiatives aimed at improving overall customer satisfaction by identifying issues, recommending solutions, and implementing process improvements based on feedback and analysis. 2009 - 2010
COGNIZANT TECHNOLOGY SOLUTIONS
Front Office Executive Cum Admin Assistant
Managing the day-to-day operations of the office, including maintaining supplies, organizing files, scheduling appointments, and ensuring the office environment is clean and well-maintained. Scheduling meetings, appointments, and events for managers or team members, and sending out reminders as necessary. Handling incoming calls, emails, and other correspondence, and routing them to the appropriate individuals.
Providing assistance and support to clients, visitors, or other stakeholders who may contact the office in person, by phone, or via email.
Providing general administrative support to managers, executives, or other team members as needed, including handling confidential information with discretion and professionalism.
Entering data into spreadsheets, databases, or other systems, and maintaining accurate records of information such as contacts, expenses, and inventory.
Assisting with travel planning and logistics for team members, including booking flights, hotels, transportation, and preparing travel itineraries.
I"I hereby confirm and verify all the facts mentioned above, and I hold the responsibility of their authenticity and correctness." Declaration
DATE:
LOCATION: COIMBATORE SIGNATURE
Contact this candidate