Customer Service Sales Assistant

ABOUT ME

Motivated sales assistant dedicated to providing top of the line customer service in retail settings. Organized, detail oriented, and a self-starter. Committed to increasing sales by providing customers with thoughtful consideration and support. Adept in multitasking, and experienced in administrative and clerical work. Bringing forth several years of experience achieving success in retail settings. WORK EXPERIENCE

06/11/2014 – 09/20/2023 Abu Dhabi, United Arab Emirates CASHIER, SALES ATTENDANT AND SUPERVISOR ADNOC DISTRIBUTION

• Manage transactions with customers using cash registers

• Scan goods and ensure pricing is accurate

• Collect payments whether in cash or credit

• Issue receipts, refunds, change or tickets

• Redeem stamps and coupons

• Cross-sell products and introduce new ones

• Resolve customer complaints, guide them and provide relevant information

• Greet customers when entering or leaving the store

• Maintain clean and tidy checkout areas

• Track transactions on balance sheets and report any discrepancies

• Bag, box or gift-wrap packages

• Handle merchandise returns and exchanges

• Ensure high levels of customer satisfaction through excellent sales service

• Maintain outstanding store condition and visual merchandising standards

• Maintain a fully stocked store

• Ascertain customers’ needs and wants

• Recommend and display items that match customer needs

• Welcome and greet customers

• Manage point-of-sale processes

• Actively involved in the receiving of new shipments

• Keep up to date with product information

• Accurately describe product features and benefits

• Follow all companies policies and procedures

• Overseeing salespeople, cashiers, shelf stockers, and other employees.

• Managing finances and preparing an annual budget.

• Keeping records of expenditure, sales figures, and employee performance.

• Evaluating the supply and availability of stocks, and profit-margins.

• Implementing measures to avoid stock damages, theft, and wastage.

• Monitoring shelve stocks and product displays, and the general appearance of the store.

• Investigating market trends and offering products that would appeal to customers.

• Addressing customers' requests, comments, and complaints.

• Motivating employees to achieve targets.

• Training new staff members and scheduling shifts. Dilip Kumar BK

Date of birth: 08/07/1987 Nationality: Nepalese Gender: Male Phone number: (+977) 986-***-**** (Mobile) Email address: *********@*****.*** Whatsapp Messenger: +977-986-***-**** Address: Kumariclub, Balkhu, Kathmandu, Nepal (Home) production

EDUCATION AND TRAINING

12/06/2004 Gaighat, Nepal

SCHOOL LEAVING CERTIFICATE Ram Janaki Secondary School 02/08/2007 Gaighat, Nepal

INTERMEDIATE LEVEL Udayasi English Higher Secondary School 12/08/2009 Singapore

DIPLOMA IN HOTEL MANAGMENT Process Education Centre Plt, ltd 20/10/2014 Abu Dhabi, United Arab Emirates

BASIC FIRE FIGHTING - 1 DAY Emirates technical & Safety Development Centre LANGUAGE SKILLS

Mother tongue(s): NEPALI

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading

Spoken

Spoken

interaction

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS

MS excel MS Word Email & Internet MS Power point

COMMUNICATION AND INTERPERSONAL SKILLS

• Active listening.

• Being able to understand and empathize with others.

• Managing conflict.

• Building lasting relationships.

• Teamwork.

• Motivating others.

• Leadership.

• Negotiation and persuasion.

• Dealing with customers

• Problem solving

Dilip Kumar BK

ENGLISH C2 C2 C1 C2 C1

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