Social Media Customer Service

Ben Dickey

Technical Documentation Profile

****************@*****.*** • 512-***-****

LinkedIn • Austin, TX

Innovative writer experienced in crafting compelling and engaging content. Proficient in enhancing brand messaging and creating clear, concise, and impactful communication materials. Detail-oriented and deadline-driven individual with a passion for delivering high-quality work consistently. Expertise in tailoring content to different target audiences and platforms effectively. Excellent research skills to ensure accuracy and credibility in all written materials. Proven ability to collaborate with cross-functional teams to achieve project objectives efficiently. Strong analytical skills to gather and interpret data for insightful and informative writing. Proficient in utilizing various writing styles to cater to diverse readership needs effectively. Adept at quickly grasping complex technical concepts and translating them into easy-to-understand language.

Areas of Expertise

● Creative Writing

● Customer Service

● Web Management

● Technical Communication

● Team Performance Optimization

● Sales & Management

● Editing & Proofreading

● Template Development

● Social Media Strategy

Experience Highlights

Assistant General Manager, Brand Ambassador, Area Manager Austin, TX, Longview, TX

2006 — 2016

Develop and implement template documents across HR, training, instructional materials, and press releases, ensuring alignment with client needs and industry standards. Oversee social media account strategy and web management for diverse clients, from startups to world's largest specialty retailers. Provide sales and management expertise, with a focus on driving team performance and meeting ambitious sales targets. Offer tailored tutoring and mentoring services, leveraging two decades of experience to enhance client business strategies and operational efficiencies.

●Exceeded a $10M sales goal by more than 15%, demonstrating strong leadership and strategic sales management.

●Delivered a 35 to 50% savings to small business clients on advertising and marketing through SEO optimization and social media presence.

●Offered mentorship for Pilot Supplemental Instruction Program at Kilgore College because of student graduate success rate of 100%

Education

Masters of Technical Communication, Texas State University

Apply advanced technical writing techniques to produce clear and concise documentation for diverse audiences, ensuring effective communication of complex concepts. Collaborate closely with subject matter experts and stakeholders to gather information and ensure accuracy and relevance of content. Utilize industry-standard tools and technologies to enhance documentation processes and streamline workflows, optimizing efficiency and productivity. Adapt communication style and format to meet the requirements of various platforms and delivery methods, demonstrating flexibility and versatility in professional communication.

Education

Associate of Arts in English

Kilgore College

Bachelor of Arts in English

Texas State University

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